Front Desk Supervisor

Meet the latest Hotel June, a private enclave of mid-century bungalows that once served as historic hideaways for wayfaring writers, musicians, and artists on iconic Point Dume. Hotel June is our modern homage to the spirit of historic Malibu, an entirely one-of-a-kind boutique hotel that offers the best of both worlds: On the iconic Pacific Coast Highway, just a short drive to the beach...and a private, peaceful retreat for escaping it all.

Position Overview

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk, ensuring efficient and high-quality guest service, and supervising a team of Front Desk Agents. This role plays a key part in maintaining smooth operations, guest satisfaction, and the training and development of staff. The Front Desk Supervisor will work closely with management and other departments to ensure guest expectations are met, and the hotel is operating at optimal efficiency.

Essential Job Duties & Responsibilities

• Guest Service & Problem Resolution
  1. Respond promptly and professionally to guest inquiries, requests, and complaints
  2. Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution
  3. Provide information on hotel services, local attractions, and dining options, and assist guests with special requests
• Team Supervision & Staff Development
  1. Supervise and lead a team of Front Desk Agents, ensuring they meet or exceed service expectations
  2. Schedule shifts, monitor attendance, and ensure adequate staffing levels to meet operational needs
  3. Train and mentor new Front Desk Agents, providing guidance and support to develop their skills and ensure adherence to hotel policies and procedures
  4. Lead by example, demonstrating excellent customer service, attention to detail, and professionalism
  5. Maintain team motivation and morale by fostering a positive work environment
• Daily Operations Management
  1. Oversee the smooth operation of the Front Desk, ensuring that all guest inquiries, reservations, and requests are handled efficiently and accurately
  2. Monitor and manage room availability and ensure that all guest needs are met according to the hotel's standards
  3. Conduct regular quality checks to ensure that all Front Desk procedures are being followed properly
• Administrative & Reporting Tasks
  1. Ensure that guest information is accurately entered into the reservation system and billing is correct
  2. Handle financial transactions such as cash handling, credit card verification, and posting charges accurately
  3. Prepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics, providing feedback to management for continuous improvement
• Security & Safety
  1. Ensure the safety and security of guests, team members, and hotel property at all times
  2. Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines
• Inventory & Supply Management
  1. Ensure that Front Desk supplies, such as registration forms, key cards, brochures, and office equipment, are adequately stocked and organized
  2. Perform inventory checks as needed and coordinate ordering of supplies

Education and/or Experience

• High School Diploma or equivalent required
• A degree in Hospitality Management or a related field is a plus
• Previous experience as a Front Desk Agent in a hotel environment is required
• Minimum of 1-2 years of supervisory experience in the hospitality or customer service industry
• Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar)

Skills/Specialized Knowledge

• Strong communication skills, both written and verbal
• Exceptional interpersonal skills with the ability to remain calm and professional under pressure
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail and organizational skills

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to occasionally lift or move up to 20 pounds
• Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems

Why Join Proper Hospitality
At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.