Cocktail Server - Service Bar

Cocktail Server

The primary responsibility of the Cocktail Server is to deliver an elevated guest experience on the casino floor by providing attentive, accurate, and professional beverage service while supporting smooth operations and creating a welcoming atmosphere. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Provides a warm greeting to all guests, introduces themselves, and delivers attentive, personalized service throughout the entire visit.
• Delivers an elevated guest experience by proactively identifying service opportunities and demonstrating strong interpersonal skills with a friendly, professional demeanor.
• Responsible for promptly and correctly taking beverage orders and delivering them in accordance with established service protocols.
• Ensures clear and consistent communication with bartenders and assistant bartenders to guarantee accurate preparation and presentation of beverages.
• Engages with guests while promptly taking and delivering drink orders, ensuring timely service and meeting departmental round-time standards.
• Maintains awareness of guest activity on the casino floor to proactively offer complimentary beverages, enhancing the overall guest experience.
• Demonstrates comprehensive knowledge of all menu items, signature cocktails, wine selections, and specialty offerings to provide accurate information and personalized recommendations to guests.
• Know and execute the steps of service guidelines with extreme attention to detail.
• Keeps the casino floor and service areas clean, orderly, and visually appealing by clearing debris and used glassware while maintaining brand-quality standards.

Additional Duties & Responsibilities

• Provides accurate directions and information for guests and is knowledgeable about all aspects of The Venetian Resort's services, features, attractions, promotions, and special events.
• Consistently maintain a professional, well-groomed appearance, posture, and hygiene in accordance with company standards.
• Develops expertise in the Venetian Rewards program to provide guests with clear and helpful information.
• Food Safety is an essential function of this job. Maintain bar area in compliance with all OSHA regulations, SNHD standards, and company policies to maintain a safe and compliant work environment.
• Consistent and regular attendance is an essential function of this job.
• Perform any additional duties assigned to support operational needs.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications

• Must be at least 21 years of age.
• Proof of authorization to work in the United States is required.
• High school diploma or equivalent.
• Must be able to obtain and maintain a Health Card, Alcohol Awareness (TAM) card, and any other certifications or licenses required by law or company policy.
• Minimum of one (1) years of cocktail service experience in a high-volume, casino environment.
• Strong knowledge of beverages, including high-end wines and champagnes by the glass, liquor brands, beer, non-alcoholic beverages, designated glassware, industry terminology, and garnishes.
• Familiarity with customer ordering practices for beers, wines, and spirits.
• Proficient in operating POS systems and handling all types of transactions (including suite charges, cash, credit cards, and comps) accurately and efficiently.
• Superior customer service skills with the confidence to engage guests in a high-end, guest-facing environment.
• Professional appearance, grooming, posture, and personal hygiene in accordance with company standards.
• Previous experience in a gaming beverage environment, fine dining, poolside lounge or nightclub setting preferred.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Strong interpersonal skills, with the ability to work effectively with guests and team members of diverse backgrounds and experience levels.
• Basic math skills required, including handling cash and making accurate change.
• Ability to work varied shifts, including overnights, weekends, and holidays.

Physical Requirements

Must be able to:

• Safely lift or carry up to 25 pounds as needed for operational tasks.
• Navigate all areas of the property, including guest and driving zones, with or without reasonable accommodations.
• Maintain composure and professionalism under pressure while meeting service expectations and deadlines.
• Engage effectively and courteously with guests, management, team members, and external contacts.
• Stand, walk, bend, stretch, and kneel for extended periods during service.
• Perform efficiently in a fast-paced, dynamic environment while maintaining high standards of guest service.
• Work indoors while accommodating typical environmental conditions, including noise, dust, and exposure to cigarette smoke.