ServiceNow Architect

Hello,
I have an exciting full-time job opportunity for a ServiceNow Architect role in Philadephia ,PA ( Onsite ).


If you are comfortable with the JD and interested, please reply to me with your updated resume.
I've included the job description (JD) below for you to look over.


Job Summary:
Must Have Technical/Functional Skills


ServiceNow TSM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM).


TSOM : Experience in multiple End-to-End implementations of TSOM module. This role requires expertise in ServiceNow's capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes.


Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms


ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow


CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.


Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules


Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems


Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
App Engine : Expertise in Custom module implementations


Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting


Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features


CTAs/ ServiceNow Certified Candidates Preferred


Roles & Responsibilities


Requirements Gathering and Process Mapping:


Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.


Understand business needs and map them to ServiceNow capabilities, ensuring


streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.


Solution and Architecture Design:


Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams


Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules


Implementation:


Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).


Ensure delivery aligns with defined architecture and standards.


Provide oversight on ServiceNow configuration, customization, and integrations.


Work effectively with geographically diverse teams (offshore) to deliver timely responses t o clients and client account teams


Reporting & Dashboards


Design custom and out-of-the-box performance analytics, reports, and dashboards


Knowledge & Mentorship:


Guide and mentor development teams, BA teams, and platform administrators.


Create knowledge artifacts and reusable design templates.


Stay updated with new ServiceNow releases and ensure roadmap alignment.


Pre Sales & Solutioning:


Support the pre-sales team with solutioning and effort estimation.


ServiceNow TSOM, TSM & TNI Architect


Provide product demos and support proof of concepts as required


Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap