CUSTOMER SERVICE (SALES)

Job Description

Job Description

JOB TITLE: CUSTOMER SERVICE (SALES)

EMPLOYER : Auto Fit USA LLC

DEPARTMENT: Sales

REPORTS TO: Sales Manager

RETAIL CUSTOMER SERVICE (SALES) DUTIES AND RESPONSIBILITIES:

• Providing a superior customer service experience to all walk-in contact and phone contact customers
• Generates and develops new business to meet specified production goals.
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
• Performs other related duties as assigned by management.

RETAIL CUSTOMER SERVICE (SALES) QUALIFICATIONS:

• High School Diploma/GED equivalent required.
• Bilingual, in English, and Spanish.
• Customer service background.
• Prior automotive experience and knowledge of automotive parts preferred.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational skills; able to manage priorities and workflow.
• Proficient in Microsoft Office.

RETAIL CUSTOMER SERVICE (SALES) PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand and walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds

RETAIL CUSTOMER SERVICE (SALES) JOB TYPE:

• Full-time

RETAIL CUSTOMER SERVICE (SALES) SCHEDULE:

• Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
• Require working some Saturdays.

RETAIL CUSTOMER SERVICE (SALES) COUNTER PAY:

• Hourly wage and commission

RETAIL CUSTOMER SERVICE (SALES) BENEFITS

• Dental, Health, & Vision insurance
• Term Life, Long & Short Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• Employees Discount
• Paid Time Off
• 401K