Market Rate Leasing Agent - Sacramento, CA

Job Description

Job Description

Market Rate Leasing Agent - The AJ Apartments, Sacramento, California

USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential multifamily communities. We develop, build, own and manage our properties. Our properties are located throughout California and Nevada. USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization.

We are seeking a Leasing Associate for our 345 unit Conventional Market-Rate Community, The AJ. The Leasing Associate is the primary contact for residents and prospective renters, with the strong ability to represent the value in our community to others, provide excellent service, and convert leads to leases. The Leasing Associate is responsible for facilitating prospect outreach, leading tours, marketing the property, processing applications, and assisting residents. The Leasing Associate will report to the Community Manager. This is a non-exempt position and weekend work is required, with open flexibility to work overtime and holidays as necessary.

We offer a compensation starting at $23-24 per hour with a bonus program. The regular schedule will be Sunday - Thursday. We also have a comprehensive benefit program which includes medical, dental, life insurance, paid time off, and a 401(k) plan with a generous employer matching contribution. Additionally, we offer flexible spending accounts, credit union membership, $ employee referral program, wellness incentives, employee appreciation and recognition events and activities, volunteer time off, floating holiday, employee discounts, tuition reimbursement, unpaid time off and PAID holidays. Learn more about USA at:

Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Demonstrates a strong understanding of pricing, floor plans, and other offerings the community provides.
• Manages the leasing process, including performing initial outreach, following up consistently, touring the community and apartment homes, and utilizing closing techniques to secure the application.
• Accurately prepares and assists new residents with all leasing paperwork, such as move-in packets, applications, lease agreements, income verifications and screenings.
• Assists residents with submitting service requests, rent payments, and general questions about the community and their home.
• Understands and abides by all company policies, procedures, Fair Housing guidelines, and other applicable laws.
• Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues.
• Uses creativity to plan and carry out monthly resident events, retention efforts, and outreach marketing.

QUALIFICATIONS & EXPERIENCE:

• Must have at least two (2) years of experience in a sales and customer service role, lease-up or apartment leasing experience is preferred.
• Strong Customer Service and Communication Skills
• Positive attitude, Professionalism, and Enthusiasm
• Excitement and an open mind for learning new things
• Team player with the ability to interact with a variety of people and personality types
• Computer skills in Microsoft Office
• Apartment software experience is a bonus (Yardi, CRM, KNOCK, OneSite, etc.)
• Must have a valid CA driver’s license & reliable transportation
• High School Diploma or GED required
• Certified Apartment Leasing Professional (CALP), Certified Occupancy Specialist (COS) or any related credential preferred

TO APPLY:
Attach resume to online application