Client Scheduling Coordinator

Job Title

Job Description Required Education & Experience • Education: Minimum of a High School Diploma or GED equivalent. (A college degree or currently pursuing a degree is a plus). • Experience: 2–4 years of strong Customer Service experience (required).

Required Skills • Communication: Effective, strong, and service-focused verbal and written communication skills. Must be able to communicate clearly and professionally via email, phone calls, and MS Teams chat. • Outlook: Must be able to manage multiple calendars for scheduling appointments. • Excel: Data entry proficiency.

Job Responsibilities • Act as the primary point of contact between Chubb and the client throughout the entire home assessment scheduling process. • Make a high volume of outbound contacts (calls and emails) to secure client appointments. • Maintain an appointment-setting process that accommodates the needs of both clients and internal business partners. • Follow through with all tasks effectively and efficiently by utilizing company and department resources. • Consistently complete tasks with an increased focus on details to improve the overall scheduling experience. • Proactively and clearly communicate any scheduling needs or concerns to leadership. • Work collaboratively to respond to all internal and external inquiries within 24 hours of receipt. • Provide monthly reports to leadership on scheduling trends, availability issues, and concerns in a timely manner. • Communicate clearly, professionally, and courteously with all partners using email, phone calls, and MS Teams chat.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**