Manager, Mortgage Post Settlement (Loan Delivery)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To plan, direct and manage the multi-function operations of the Mortgage Post Settlement branch, including but not limited to RESPA compliance, government, conventional and equity loan review, and the submission of loans to the VA/FHA for guarantee and loan delivery. Partner with internal business units to harmonize operations to ensure excellent member service and maximize operational efficiency. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans. Act as AVP/VP in the incumbent's absence.

Responsibilities

• Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met

• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production standards to ensure business and standards of member service are met

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiency

• Develop strategies and initiatives to provide superior member service and position NFCU as the financial institution of choice

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules and regulations (e.g., RESPA, CFPB, etc.), and NFCU policies and procedures

• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions

• Serve as liaison to internal/external auditors, and contracted third parties; review and implement recommended/approved procedural changes

• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request

• Collaborate with internal business units to implement processes, new applications and system enhancements

• Oversee the completion, evaluation, and submission of reports to senior management

• Direct the development of key projects/initiatives in consultation with business partners, assign responsibilities/tasks based on priority, staff availability, and resources

• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation

• Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans

• Oversee training and development programs for staff; evaluate training programs to ascertain effectiveness

• Serve on committees and attend meetings

• Perform other duties as assigned

Qualifications

• Advanced knowledge of applicable federal and state laws, rules and regulations

• Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations

• Extensive experience in supervising and leading employees

• Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan post settlement operation, preferably in a large financial institution

• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in working with mortgage origination and servicing platforms

• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

• If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

• Expert skill interpreting and applying applicable federal and state laws, rules and regulations

• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

• Expert skill identifying and analyzing business requirements and recommending solutions

• Expert skill maintaining composure in a high production and changing environment

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert skill in producing desired results and achieving goals and objectives

• Expert research, analytical, and problem solving skills

• Expert organizational, planning and time management skills

• Expert verbal and written communication skills

• Advanced database, word processing, spreadsheet, and presentation software skills

• Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualifications

• Extensive experience leading large projects/initiatives which have business risk and impact

• Advanced knowledge of NFCU policies, procedures, products, and services

• Master's degree in Finance, Business Administration

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 141 Security Drive, Winchester, VA 22602 Full Time On site

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page ( of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 30686