Customer Support Representative

Customer Support

The Customer Service Support role is integral in ensuring all retardant orders and inventory movements are processed accurately and in a timely manner for various sites, including Rancho Cucamonga, off-site tolling facilities, terminals, and airbases. This position supports internal supply chain teams to maintain smooth operations and requires conducting all business in a professional, safe, and efficient manner.

Responsibilities

• Respond to customer calls and inquiries.
• Provide front desk coverage.
• Communicate order status with customers and team members.
• Create and process orders and invoices in ERP.
• Manage retardant orders and transfers.
• Process invoices, including IPP and mobile bases.
• Investigate and resolve customer issues.
• Handle sample requests and shipping quotes.
• Schedule shipments and maintain records.
• Troubleshoot ERP issues.

Essential Skills

• Minimum of 2 years of customer service experience.
• Proficiency in administrative support and data entry.
• Strong skills in Excel, Outlook, and Microsoft Office Suite.
• Excellent written and verbal communication skills with tact and diplomacy.
• Ability to maintain clear and consistent communication with customers, management, and team members.

Additional Skills & Qualifications

• Experience in a manufacturing environment.
• Comfortable with administrative assistance, scanning, and calendar management.
• Familiarity with Excel pivot tables.
• Highly organized with the ability to manage priorities and multiple tasks effectively.
• Strong analytical and problem-solving skills.
• Positive attitude and team-oriented, with the ability to interact effectively at all levels of the organization.
• Flexible and available for overtime and after-hours work during peak periods.

Work Environment

This is a 6 month contract to hire job during the busy season (fire season), with a schedule of 7:30 AM to 4 PM, fully onsite. There will be overtime work required during month-end, and possibly working Saturdays depending on when month-end falls in the week. The role requires flexibility and availability for overtime and after-hours work during peak periods.

Job Type & Location

This is a Contract to Hire position based out of Rancho Cucamonga, CA.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rancho Cucamonga,CA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.