Client Fulfillment & Service Associate (Supply Chain)

Job Description

Job Description

Do you excel at turning questions into clear answers and orders into on-time deliveries?

Picture this: a customer calls about an urgent update. You quickly verify details, adjust the order, coordinate with production, confirm with shipping, and send a concise status email—problem solved, expectations met.

• Be the go-to contact for customers by phone and email, providing prompt, professional support
• Enter, modify, and confirm orders with a high level of accuracy
• Work cross-functionally with production, shipping, and warehouse teams to hit delivery targets
• Track orders and proactively communicate shipment status
• Keep records, purchase orders, and documentation complete and current
• Resolve concerns quickly and courteously
• Assist with inventory and order management tasks
• Support data entry, reporting, and general administrative needs
• Maintain active communication with internal teams to ensure great outcomes
• Model professionalism in every interaction

• Background in customer service, administration, or order processing (preferred)
• Experience in manufacturing or logistics is a plus
• Strong communicator—both written and verbal
• Organized multitasker who thrives in a fast-paced setting and meets deadlines
• Proficient with Microsoft Office and comfortable with computer systems
• Detail-driven with practical problem-solving skills
• Bilingual English/Spanish is a plus

• Hands-on with ERP or order entry platforms
• Customer relationship management savvy
• Skilled at prioritizing and adapting as priorities shift
• Team-oriented with a positive attitude

Primarily office-based in a manufacturing environment, collaborating closely with warehouse, shipping, and production teams.

Hours: Full-time, Monday–Friday