Retail Customer Service and Returns Associate-Seasonal

Job Title

Retail Customer Service and Returns Associate

Benefits Eligible: Yes

Hours: 20-34hrs Average 3 -4 days a week

The pay range for this role is $17.58-24.83 based on Ikea equivalent years of experience

What You'll Be Doing Day To Day

1 year sales or customer service experience preferred

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.

- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.

- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

- Builds emotional connections through meaningful and empathetic interactions with customers.

- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.

- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together As A Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!