Remote Customer Support Ops Analyst — Data-Driven Impact
Tovala
New York, NY
- Remote job
Tovala is seeking a Support Operations Analyst to optimize our customer support workforce, schedules, and real-time management across email, chat, phone, and other channels. You will work with Zendesk and Assembled to drive data-informed decisions and improve staffing efficiency. The role emphasizes hands-on WFM, reporting, and cross-functional collaboration with Operations leadership to ensure smooth daily operations in a fast-growing startup. #J-18808-Ljbffr Tovala
Vacancy posted 4 days ago
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