DEPUTY EXECUTIVE OFFICER, ENTERPRISE INFORMATION MANAGEMENT

Metro's Mission

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Develops, supports, and provides all technology necessary for Metro's staff engaged in providing enterprise-wide information management and applications strategy functions, while interfacing with all business units for the purpose of business/IT (Information Technology) strategy development, solution discovery, application service management, risk management, and relationship management to effectively and efficiently achieve the organizational objectives. This leadership position in Information Technology Services (ITS) will oversee the development of the ITS annual budget, oversee development and maintenance of technology policies, and lead cross functional teams to identify transit oriented technology solutions. Recruitment Timelines: Interviews are projected to be scheduled for the week of June 8, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples Of Duties

Oversees, manages and leverages the entire life cycle of IT investments in information management systems from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and measuring results. Administers public and agency policy regarding enterprise information management. Manages all information technology applications/software systems for Metro, including enterprise applications, electronic content management, geographic information systems, and business applications. Develops new and improves existing software systems across all platforms, including desktop, web, and mobile. Plans, directs, and coordinates unit activities which develop, implement, administer, and maintain information management systems within the agency. Prioritizes work requests and IT resources. Identifies process improvements. Reviews and ensures KPIs (Key Performance Indicators) have appropriate priority. Serves as the business relationship linkage between business units and IT. Focuses on strategic initiatives and plans, being proactive, anticipatory, and driving in nature, and providing significant value to business units. Evaluates existing and emerging technology to define standards and introduce new and enhanced technology solutions; analyzes technical information to stay up to date on current technology advances and evaluate potential applicability to Metro's needs. Assumes lead role in enabling business units to achieve their objectives through the effective use of technology; facilitates the planning and execution of business changes. Develops enterprise content management strategy to enable efficient organization and management of documents, records, web content, and other digital media/information shared internally for workforce productivity improvement and knowledge management purposes, and externally with partners, suppliers, customers, and communities for improved business processes and performance. Directs the preparation of requests for proposals (RFPs) for various assigned projects. Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects. Selects, assigns, and manages staff to ensure compliance with all hiring and promotion policies and procedures; responds to employee grievances and concerns; coaches and mentors employees; and prepares, reviews and approves performance evaluations. Advises CITO (Chief Information Technology Officer) regarding technology training needs. Procures necessary products and talent. Manages departments, including developing, monitoring and adhering to Metro's policies, procedures, and budget, and achieving unit goals and objectives.

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in a related field preferred Experience Five years of relevant senior management-level experience administering information systems Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of information systems, including Software Development Life Cycle (SDLC,) Information Technology Infrastructure Library (ITIL) standards, and Capability Maturity Model (CMM) Enterprise systems and applications, including enterprise resource planning (ERP,) enterprise content management (ECM,) supply chain management (SCM,) customer relationship management (CRM,) and geographic information systems (GIS) Various technologies, including web applications, client-servers, databases, cloud storage and cloud computing, and operating system platforms, servers and networks, and their major vendors Application design concepts and development IT networks using cable media or wireless media Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment Project management principles, methodology, and application Basics of the transit industry Long-range information systems strategic planning methodology and techniques Public agency procurement procedures and contract administration Administrative and financial business concepts and practices Modern organizational management theory Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Planning, organizing, and directing the work of information systems functions Planning, implementing, and overseeing support of the agency's IT application portfolio Application development in platform as a service (PaaS) and software as a service (SaaS) Information technology architecture Cloud systems administration Business analytics Determining strategies to achieve goals Critical thinking Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes Exercising sound judgment and creativity in making decisions Program and time management Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives Supervising, training, and motivating assigned staff Leadership Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Understand business process and process improvements Deliver projects on time and within budget Work with all lines of businesses in the agency Work with all levels of staff in the agency Oversee and manage large-scale projects serving a diverse group of stakeholders across all business units within Metro Manage large-scale mission critical, 7x24x365 systems Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Prepare comprehensive reports and correspondence Plan financial and staffing needs Make financial decisions within a budget Travel to offsite locations Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions The classification is at-will and the incumbent serves at the pleasure of the hiring authority Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required

Equal Opportunity Employer

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun) Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun) East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon) Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun) Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun) Telephone: View phone number on click.appcast.io or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered. Open to the public and all Metro employees This job bulletin is not