Customer Service Representative

Job Description

Job Description

We’re looking for a motivated Customer Service Rep to provide excellent customer service to our sales reps, customers and internal teams.   

Monday thru Friday - Hours can be 8:00 AM to 4:30 PM, 8:30 AM to 5:00 PM, or 9:30 AM to 6 PM.  Will have a set schedule but must be flexible to cover other shifts on occasion.

Working at our corporate headquarters on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. 

Responsibilities:

·         Responds to a minimum of 40 calls per day in an inbound call center. 

·         Input and modify customer orders in SAP system.

·         Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. 

·         Track order shipments and provide proof of delivery upon request.

·         Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.

·         Process credit and debit memo requests that fall within department policy.

·         Answer common product questions as first line of response. 

·         Resolve transactional discrepancies and customer complaints.

·         Other duties as assigned.

Qualifications & Requirements:

·         High School Diploma or GED.

·         Minimum 1 year experience in an inbound call center, preferred.

·         Effective verbal and written communication skills.

·         Basic computer skills and the ability to navigate company internal and external websites. 

·         Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.

·         Basic maintenance, repair and operational (MRO) product knowledge is preferred.

·         SAP experience, a plus. 

·         Possesses entry-level problem solving skills.

·         Previous manufacturing/distribution and inside sales experience a plus.

·         Ability to maintain customer-focus and multi-task in a fast-paced environment.