Seasonal Customer Service Representative

Supporting tax professionals remotely, the full-time Seasonal Customer Service Representative will diagnose and resolve technical inquiries via phone, email, and live chat while ensuring exceptional customer service from November to April. Key responsibilities Diagnose, troubleshoot, and resolve technical inquiries from tax professionals, ensuring prompt solutions Document and track customer interactions and resolutions for continuous improvement Deliver empathetic service to maximize positive customer relationships and experiences Required qualifications High School diploma or GED, or equivalent combination of education and experience At least 1 year of customer service experience in a call center environment, preferably in software support Proficiency with essential computer applications and accurate data entry skills Prior experience in telemarketing, retail, or customer relations preferred Strong verbal communication skills and ability to build rapport with customers