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Head of Customer Experience & Field Operations

Tutorintelligence

Tutor Intelligence, based in Watertown, Massachusetts, is seeking a leader to manage the customer journey from initial deployments to ongoing partnerships. This role emphasizes technical credibility and operational excellence as you guide a team of Forward Deployed Engineers. The successful candidate will build processes that enhance customer retention and mobilize teams effectively during critical situations. You will collaborate closely with engineering to ensure lessons learned directly influence product improvements. #J-18808-Ljbffr Tutorintelligence

Vacancy posted 5 days ago
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