Head of Customer Experience & Field Operations
Tutorintelligence
Tutor Intelligence, based in Watertown, Massachusetts, is seeking a leader to manage the customer journey from initial deployments to ongoing partnerships. This role emphasizes technical credibility and operational excellence as you guide a team of Forward Deployed Engineers. The successful candidate will build processes that enhance customer retention and mobilize teams effectively during critical situations. You will collaborate closely with engineering to ensure lessons learned directly influence product improvements. #J-18808-Ljbffr Tutorintelligence
$125k - $180k
Watertown, MACustomer Experience /Full-time /On-siteThe CompanyTutor... ...for a leader to own the entire customer journey — from the moment a... ...by a small number of people operating largely by instinct and heroics... ...needs deep help, and ensure the field's hardest-won lessons get...OperationsFieldFull time$125k - $180k
...Intelligence, based in Watertown, MA, seeks a leader to oversee the customer journey and ensure the retention of deployed customers. This... ...Deployed Engineers and implementing systems to enhance operational excellence. As a leader, you'll be expected to develop the team...OperationsField- ...Title: Director, Customer Experience Job Type: Full-time Location: Hybrid — 4 days per week in... ...accountability for the service, digital, and operational touchpoints that shape how members and... ..., business, or a related field; Master's degree preferred. 10 or more...OperationsFieldFull timeContract workWork at officeLocal areaRemote work
- Tutor Intelligence is seeking a leader to own the entire customer journey—from live deployments through trust-building and problem-solving... ...scale while customers stay loyal. This role blends operations, product, and customer partnership. You’ll design playbooks, establish...Operations
$80k - $140k
Watertown, MACustomer Experience /Full-time /On-siteThe CompanyTutor... ...senior, technically credible, customer-oriented leader to own a portfolio... ...sites — the person their operations, engineering, and maintenance... ..., and your insights from the field will directly shape our...OperationsFieldFull timeRemote work- ...Customer Success Manager You're a seasoned Customer Success Manager who knows how... ...Qualifications ~4+ years of Customer Success experience, with a proven track record managing a... ...Familiarity with infrastructure, field operations, or GIS-adjacent technology What...OperationsFieldLocal areaImmediate startFlexible hours
$196k - $270k
About This Role: As the Head of Commercial CRM & Customer Engagement Excellence for North... ...CRM vision and optimizing field commercial execution. You... ...integrates strategy, operations, technology, and analytics... ...compliant, and customer-centric experience. You will serve as the...OperationsFieldFull timeTemporary workLocal area$136.59k - $184.79k
...ensuring reliable supply, technical and operational issue resolution, project execution, budget... ...and 12 years of supplier relationship experience ORAssociate’s degree and 10 years of... ...discretionary annual bonus program, or for field sales representatives, a sales-based incentive...OperationsFieldFull timeFlexible hours- ...promote health, and create safe, enriching experiences aligned with the Y’s core values and... ...needed, in accordance with strategic and operating plans. · Assists in the marketing... ...services / health sciences or related field. · Minimum 3 years’ experience working...OperationsField10 hours per weekFlexible hoursWeekend workAfternoon shift
$146.25k - $211.25k
...for leading contractual, and operational engagement across applicable... ...as the lead for institutional customer engagement, and contracting execution... ..., and overall patient experience across the distribution... ...Trade, Brand, Market Access, Field Sales, Patient Services, Legal...OperationsFieldFull timeContract workRemote work- ...Health plans and GPO customers to achieve and maintain... ...general support and lead operations for National Account... ...projects.Supports Head, National Accounts by... ...requiredMinimum 10 years field-based pharmaceutical/biotech... ...and/or Marketing experience with at least 3 years...OperationsFieldFull timeContract workTemporary workLocal area
- Transaera in Somerville, MA is seeking a Head of Installation & Service to own the end-to-end post-sale experience for our DOAS units. You’ll move units... ...ll partner with sales, engineering, and operations, build a network of field technicians and service partners, and...OperationsField
$195k - $255k
...fleets globally, keeping our hardware operating at peak reliability in dynamic, mission... ...certainty.Reporting directly to the VP of Customer Experience, the Director of Global Customer... ...technical support (Tiers 1-3), mobile field support engineers, brick-and-mortar depot...OperationsFieldFull timeWork at officeRemote workVisa sponsorshipShift work- Mass General Brigham seeks a Revenue Cycle Operations Liaison to manage and optimize revenue cycle processes, including billing... ...will possess a Bachelor's Degree in Finance or related field, with 3-5 years experience in healthcare revenue cycle management. The position...OperationsFieldRemote work
$21 per hour
...seeking a Food & Beverage Supervisor to lead restaurant operations and ensure exceptional dining experiences. This role requires strong leadership skills,... ...one year of supervisory experience in the hospitality field. The position offers competitive pay of $21.00/hour...OperationsField- ...seeking a Meter Technical Supervisor in Massachusetts to lead meter field service, meter testing, and data communication back to the... ...design of meter installations. Salary ranges commensurate with experience and a competitive total rewards program are offered. #J-18808-...OperationsField
- ...candidate will have mechanical experience on cars, trucks or forklifts.... ...a service van to go to our customer locations in order to fix their... ...Responsibilities Mobile field repairs Efficient equipment... ...to contribute to effective operation of the service & repair department...OperationsFieldWork at officeLocal area
$81.4k - $122k
...outcomes, cyber resilience, and operational excellence—backed by the... ...companies.RapidScale is evolving Customer Success into a core, revenue-... ...an exceptional customer experience. This role partners closely with... ...years' experience in a related field. The right candidate could...OperationsFieldFull timeLive inRemote workVisa sponsorshipFlexible hours$55k - $60k
...looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer... ...Supply Chain, Operations, Logistics, or related field preferred. ~2–5 years of experience in order management, customer operations, logistics...OperationsField- Tutor is seeking a hands-on Field Service/ Maintenance Engineer to install, deploy, and service autonomous robotic... ...systems, perform repairs, and drive uptime for customer facilities. The role combines robotics, operations, and engineering, with direct customer interaction...OperationsField
$103.05k - $139.43k
...support to managers and staff in Amgen’s Operations function. This position is located on... ...s degree and 2 years of Staff Relations experience OR Bachelor’s degree and 4 years of Staff... ...discretionary annual bonus program, or for field sales representatives, a sales-based...OperationsFieldFull timeWork at officeLocal areaFlexible hoursShift work3 days per week- ...Trois-Rivières, Quebec, responsible for keeping the system running and solving real problems in real time. This role requires 8+ years of hands-on field experience, a strong troubleshooter mindset, and the ability to read P&ID diagrams. #J-18808-Ljbffr Mantel Services IncOperationsField
$122.85k
...for financial planning, reporting, financial operations, risk management, and compliance with MIT... ...business administration, accounting, or related field; and a minimum of seven years of accounting and/financial management experience. PREFERRED: Experience in corporate or non-...OperationsFieldFull timeWork at officeVisa sponsorship$80k - $160k
Tutor Intelligence in Watertown is seeking a customer-oriented engineer to manage customer sites running Tutor robots. The role requires... ...of technical skills and relationship management, ensuring operational and technical success at each site. You'll automate processes,...OperationsField$26.08 - $38.4 per hour
...their visibility, optimize their operations, and thrive on DoorDash. We... ...you because…You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product... ...Thank you to the Level Playing Field Institute for this statement of...OperationsFieldHourly payWork at officeLocal areaRemote workFlexible hours$125k - $250k
...things, together.We are seeking a Customer Success Manager to join our team. You... ...’s degree, ideally in a technical field.10+ years of combined experience in technology or technical consulting... ...25 years and understand enterprise operations like no one else. For more...OperationsFieldWork experience placementLocal areaFlexible hours- ...The Role As our first Head of Installation & Service,... ...own the end-to-end post-sale experience for our customers. That means getting our... ...playbooks that will define how we operate at scale. You'll work... ...create relationships with field service technicians and establish...OperationsFieldFor contractorsFor subcontractorLocal area
- ...Ipsen US is seeking a Senior Director, Head of Field Operations, Training, & Enablement to lead enterprise field enablement and incentive compensation across US Business Units. You will partner with BOS leadership to align objectives, define annual priorities, and drive...OperationsField
$130k - $165k
...patients, or a crop from lab to field, involves thousands of slow,... ...use Benchling to design experiments, capture structured data, and... ...an AI scientist for our customers. We can’t do that if we haven... ...Customer Experience Communications Operations Manager at Benchling, you...OperationsFieldWork at officeLocal areaFlexible hours3 days per week$100k - $120k
Director, Customer Service Direct Hire Newton, MA (JN -072026-42725... ...Lead the company’s call center operations supporting equipment accounts... ...a professional, consistent experience for property managers, property... ...Experience with dispatch or field-service coordination Strong...OperationsFieldMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Experience & Field Operations. Be the first to apply!
- senior manager clinical operations Watertown, MA
- director of basketball operations Watertown, MA
- business operations manager Watertown, MA
- operation manager Watertown, MA
- radiology operations manager Watertown, MA
- director operations support Watertown, MA
- business operations director Watertown, MA
- associate director clinical operations Watertown, MA
- director of operations - healthcare Watertown, MA
- operation supervisor Watertown, MA


