Fraud Specialist

Fraud Specialist

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.

What we're looking for:

SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour.

What shifts are available:

2nd Shift: Tuesday - Saturday, 1pm - 10pm

What you'll do:

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

What you need:

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

What's in it for you:

• Monthly incentive pay, with an annual employee bonus program.
• Pay differential for bilingual individuals.
• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).