Customer Service Specialist

HotFoot Recruiters is partnering with a growing international logistics organization to hire a Customer Service Specialist in Phoenix, AZ. This role supports import/export shipment coordination, customer communication, freight quotations, and day-to-day logistics operations.
This position is ideal for a professional with prior freight forwarding, logistics, transportation, import/export, warehouse, or supply chain experience who enjoys working directly with customers and coordinating shipments from start to finish.

Position: Customer Service Specialist
Location: Phoenix, AZ
Type: Full-Time | Direct Hire
Pay: Starting at $55,000/year DOE
Schedule: Monday-Friday | Start time between 7:30 AM-9:00 AM
Work Arrangement: Hybrid flexibility may be available based on business needs and supervisor approval.

Responsibilities

• Communicate with customers through email, phone, and in-person meetings.
• Coordinate import and export shipments to ensure timely and accurate transportation.
• Prepare and provide freight quotations to customers.
• Coordinate with customers, carriers, warehouses, vendors, and other logistics partners.
• Monitor shipment progress and communicate updates, delays, and requirements to customers.
• Support shipment documentation and maintain accurate customer and logistics records.
• Follow up with internal and external partners to ensure shipments are completed efficiently.
• Provide responsive customer service and help resolve shipment-related issues.

Qualifications

• 2+ years of logistics industry experience preferred, including freight forwarding , import/export, transportation, shipping, or related operations.
• Associate degree or higher preferred.
• Strong customer service and communication skills.
• Comfortable coordinating with customers, carriers, warehouses, and logistics partners.
• Basic knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
• Detail-oriented with strong organization and follow-through.
• Must be authorized to work in the United States.