Program Technician

Job Description and Duties

Are you a people person? Do you thrive on variety in a fast-paced, work environment? If so, this may be the job for you!

The Department of Fish and Wildlife's Northern Region Administrative Services Program has an opening for a Program Technician in the Northern Region Headquarters office in Redding. The Program Technician provides daily customer service in person, by phone and through email on a variety of topics related to fishing and hunting in Northern California. The incumbent in this position will assist the public by answering questions and routing calls to subject matter experts on a variety of topics including: wildlife sightings, where to go fishing and hunting, fishing and hunting regulations, licenses and validations, living with nuisance wildlife, plant identification, commercial fishing regulations, and much more! The incumbent will also process payments for Lake and Streambed Alteration Permits, Private Land Management fees and various license items. The incumbent will log all Cooperative Elk and Deer Tag Applications, and coordinate with staff in the Wildlife Program, applicants, and designated hunters to issue tags. The incumbent will also assist with processing outgoing mail and ordering office supplies. Please see the attached Duty Statement with additional details.

In order to be eligible for this position, you must either be transfer eligible or take and pass the following exam.

Class Title: Program Technician

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program.

Please follow the link for more information regarding the 2025 Personal Leave program:

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You will find additional information about the job in the .

Working Conditions

Work typically takes place in an office setting under artificial light. Daily, frequent use of computers, keyboards, mice, phones, fax, copier and scanners. Long periods of time standing or sitting at a computer, standing and walking for brief periods of time. Ability to work in an environment with the occasional presence of animal carcasses and skulls that are brought in for validation, undesirable smells, and weapons. Occasional travel up to 5% for meetings or training classes. Use of a state-owned vehicle for travel is required where public transportation is not readily available.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience using Microsoft Word and Excel.

Ability to multi-task and complete assignments.

Adapt to frequently changing priorities.

Ability to reason and apply logic to resolve issues.

Experience with public customer service.

Ability to work independently with little or no supervision, work well with a team and be flexible.

Ability to react calmly and exercise good judgment under pressure.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

You must reference Position Number 565-111-9927-006 and RPA Number E-R1 ADMIN 26-002in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

It is recommended that Application Packages be submitted electronically through your CalCareer Account at . If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.

Applications that do not follow the Filing Instructions may not be considered.

This advertisement may be used to fill additional vacancies for this JC.

Resume – Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.

Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.