Food Service Lead

Food Service Lead

Reports to: Store Manager / Assistant Manager

Purpose of Position: To provide excellent customer service in a manner which exceeds company goals and expectations of total quality service to our guests. The Food Service Lead will be responsible for all tasks and responsibilities relating to the ordering, pricing, labeling, preparation, rotation, presentation and serving of hot and cold food products while following all applicable brand standards.

1. Availability: Must be available to work various shifts including evenings and weekends as required by store management in order to provide exceptional customer service. The Food Service Lead will need to be available to work during peak customer hours to increase food sales by providing fresh and available product.

2. Safety: Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and guests.

In the event of an employee or guest injury, report it immediately to store management.

3. Guests: Greet and welcome each guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), welcome to Par Mar. Acknowledge a guest leaving the store by using an exit statement such as: "Thank you, please come again, have a nice day." Set the example and ensure that fellow employees are doing the same.

4. Image: Maintain a food service atmosphere which is consistent with the company standards for professionalism, image and total quality guest service, above and beyond.

Always be in proper dress code, including but not limited to: name badge, proper attire, apron, hat/visor, gloves, footwear, and jewelry as per policy or general appearance in violation of company policy.

Display a consistent team oriented demeanor at all times by maintaining clear channels of communication with store management, fellow co-workers, employees and guests in compliance with company policies.

Store Exterior: Maintain a clean and attractive exterior of the store location by consistently wiping down trash receptacles, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis.

Store Interior: Maintain the interior of the store in a clean and attractive manner daily by completing all tasks on the shift duty checklist. Ensure the office is neat, clean, organized and all confidential information is secured at all times. Ensure all employees are constantly monitoring the dining area for trash or spills and that trash cans are emptied as needed. As Food Service Lead, ensure that all cleaning/maintenance tasks assigned by store management are completed by end of shift.