Service Advisor

Job Description

Job Description

Description:

Description

Join a Team That's Growing.

Better Collision Centers has been serving Bluffton for two years, and we're looking for a Service Advisor who knows that this job is about people, not just paperwork.

We need someone who earns trust naturally, communicates clearly, and takes ownership of every customer's experience from start to finish.

If you're the kind of person customers remember by name, keep reading.

The Role

You own the repair from keys to keys, from the moment a customer drops off their vehicle to the moment you hand the keys back.

• Build real relationships with customers and keep them informed throughout the repair
• Coordinate with technicians to keep production moving
• Delegate work orders and ensure repairs stay on schedule
• Order parts and manage supplements
• Handle estimates, authorizations, and documentation
• Deliver vehicles back to customers with confidence

This role is equal parts relationship builder, communicator, and coordinator. You're the person who makes sure nothing falls through the cracks, and the face customers trust.

What We're Looking For

• Experience in collision repair, automotive, or customer service
• A natural relationship builder. Someone customers and coworkers want to work with
• Strong communication skills, with customers and technicians
• Organized, detail-oriented, and able to juggle multiple repairs at once
• Familiarity with CCC One, Mitchell, or similar estimating systems preferred
• Someone who takes ownership and follows through

Pay & Benefits

• Base pay plus incentives
• Paid weekly
• Up to 14 days PTO annually (prorated in first year; available after 90 days)
• 1 Floating Holiday upon hire
• Health, dental, and vision insurance
• Voluntary life insurance
• Short-term and long-term disability
• Growth opportunities. This company is expanding fast

Our Core Values

• Culture-First Excellence. Trust, transparency, accountability.
• Continuous Growth & Innovation. Standing still is not an option.
• Operational Agility. Flow beats hurry.
• Relentless Quality & Safety. No shortcuts. Ever.
• Empowered Team Ownership. We rise by lifting each other.

Career Path

Service Advisors can grow into Office Manager or General Manager roles as they develop their skills and industry knowledge.

Ready to join a growing team? Apply now!

Requirements

• High school diploma or equivalent
• Must be able to work in a fast-paced shop environment
• Valid driver's license