Front Desk Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Job Summary The Front Desk Supervisor oversees the daily operations of the hotel front desk, ensuring guests receive outstanding service from check‑in through check‑out. This role supervises front desk staff, resolves guest concerns, maintains operational standards, and assists in maximizing room revenue and guest satisfaction. A little taste of your day‑to‑day Supervise and support front desk agents during all shifts. Ensure efficient guest check‑in and check‑out procedures. Handle guest complaints, special requests, and service recovery situations professionally. Train, coach, and mentor front desk employees on policies, procedures, and customer service standards. Monitor reservations, room assignments, and occupancy levels. Assist with scheduling and staffing of the front office team. Balance cash transactions, review reports, and ensure accurate billing procedures. Ensure compliance with hotel, brand, and safety standards. Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments. What We need from you High school diploma or equivalent required; college coursework in hospitality preferred. Previous hotel front desk experience required; supervisory experience preferred. Strong customer service and communication skills. Ability to multitask and solve problems in a fast‑paced environment. Knowledge of hotel property management systems and Microsoft Office. Ability to work evenings, weekends, holidays, and varied shifts. Requirements Deliver exceptional guest service and maintain high guest satisfaction scores. Support achievement of hotel occupancy and revenue goals. Maintain accurate guest records and financial transactions. Foster a positive, productive, and professional front desk team environment. Leadership and team development. Conflict resolution. Guest relations. Cash handling and auditing. Scheduling and staff management. Attention to detail. Organizational skills. Problem‑solving abilities. Effective verbal and written communication. Teamwork and collaboration. What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever‑growing global family. Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law – click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr IHG Hotels & Resorts