Support Services Assistant

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: Cancer Center
Shift/schedule: Full Time (40 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Support Services Manager. The Support Services Assistant's primary job function is to greet the patient in a professional, friendly, and positive manner facilitating an efficient intake and discharge process among multiple systems. The assistant is responsible for collection and verification of accurate financial and clinical information. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

• BLS/AED within 90 days of hire required

Experience:

• Moderate computer skills preferred.
• Three months of on the job training. Previous organizational experience preferred.
• Basic knowledge of medical terminology preferred

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs general receptionist duties for the center including answering the phones, delivering messages, and facilitating direction and delays to visitors.
2. Facilitates an efficient intake and discharge process within and between multiple systems. These systems include but are not limited to MOSAIQ, Meditech, Ikonopedia, and EHR. The assistant is responsible for obtaining/processing the collection and verification of accurate financial and clinical information and system integration.
3. Greets and assists patients, visitors, physicians, providers and other personnel. Processes appointment(s) as necessary.
4. Maintains knowledge and efficiently operates computer, computer systems and all supportive equipment related to the clerical functions within the center.
5. Locates, retrieves and delivers materials as requested. Obtains appropriate orders as requested. Maintains EMR records, files and inserts additional data as necessary to keep records and information current. Processes dictation, reports, digital imaging or files as directed.
6. Prepares records to include films (digital or otherwise) if necessary for electronic transfer or pick-up. Distribution of reports, dictation, and correspondences appropriate coordinating entities such as ordering providers, patients, HIM, and Radiology Billing.
7. Manages and processes schedules as necessary, opens and closes center according to established process, and makes necessary preparation for following day or handoffs.
8. Requests imaging or records from other facilities according to established policy.
9. Reports problems and offers assistance to team when appropriate
10. Assists in the training of new or less experienced employees.
11. Maintains clean work area and equipment as well as par level stocking.
12. Uses discretion with mobile devices such as cell phones in patient care areas. Limits use of social media to lunch period or after hours.
13. Performs other duties as assigned.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

Equal Opportunity Employer
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