Inside Sales Specialist, Flowerbuyer

Inside Sales Specialist, Flowerbuyer

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We've been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

We're seeking enthusiastic, outgoing individuals with a passion for sales to join our dynamic B2B team! In this exciting role, you'll focus on telephone-based sales of fresh flower varieties and floral products offered by FlowerBuyer to our network of member florists. Bilingual Spanish not required but is a plus.

This is a hybrid position working Monday-Wednesday in the Paragould, AR office, with option to work from home on Thursdays and Fridays. Working from home is optional and working from the office is available.

This is an hourly position and is located in Paragould, Arkansas.

Job Description

• Establish a high level of rapport and trust with the Teleflora florists
• Develop in-depth knowledge of FlowerBuyer's complete portfolio of fresh flowers and floral supplies
• Meet/exceed the daily, weekly and monthly quotas that are established for contacts and sales
• Meet/exceed the daily expected percentage of time on the telephones selling to the florist
• Use every customer contact to reinforce the Teleflora commitment to customer service
• Prepare reports as necessary for the Inside Sales department management
• Utilize appropriate order entry; call tracking and contact management software
• Participate in sales, product and process training as required
• Communicate with other departments to help meet departmental needs
• Additional duties as needed

Qualifications

• Must work extended hours as business needs dictate
• Possess strong written, verbal, analytical, negotiation and interpersonal skills
• Demonstrate strong organizational skills with the ability to handle multiple tasks
• Excellent customer service skills (friendly, courteous and helpful)
• Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
• Basic computer literacy, basic math and writing skills
• Excellent telephone skills and sales skills required
• Self-motivated, goal-driven capable of multi-tasking in a fast-paced, constantly changing environment
• Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction
• Work experience in a floral operation and/or outbound business to business telemarketing/telephone sales experience a plus
• Knowledge of flowers, seasonal trends, or event planning a plus
• Bilingual Spanish is a plus

Working Conditions:

• Holiday time off may be limited due to increased order volume
• Fast-paced, solution-oriented office environment

EDUCATION AND EXPERIENCE

• High school diploma or equivalent, college business course or an undergraduate degree a positive

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.