Senior Product Manager, Product Management and Development

Job Summary: The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities:
Customer Focus
• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close contact with customers to gain a sense for where the market is heading given multiple considerations.
• Creates processes that are adept at recognizing customer needs.
• Aligns/coaches the team to ensure customer needs are met.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.

Data-Driven Decision-Making & Analysis
• Leverages metrics to track progress on customer needs and ensures that product efforts move those metrics.
• Is proficient at pulling and accessing data from multiple sources, and managing through data ambiguity.
• Considers various options to balance complex conflicting priorities.
• Identifies the most important data to consider and sets KPIs, priorities and dashboards.
• Develops multiple hypothesis-driven product evaluation strategies, including AB testing for interactive products, and assesses the expected efficacy of each.
• Is comfortable to take an analytical, data-driven approach for situations where rigorous data sets are unavailable.

Go to Market & Product Marketing Lifecycle
• Develops clear go to market launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Drafts PR, marketing and sales collateral.
• Develops or supports pricing strategy, if applicable.
• Is independently accountable for portions of launch and strategy execution as assigned.
• Drives process and external communication for products that will be sunsetted, including plan for migrating customers.
• Supports and participates in business strategic planning, contributing to sales and business development strategy.

Product Delivery & Development Lifecycle
• Has a thorough understanding of the broader product experience and uses this knowledge to develop comprehensive prototypes.
• Drives key end-to-end lifecycle components, from planning to release.
• Has a thorough understanding of the company's SDLC processes, including agile processes.
• Helps drive solutions for complicated design challenges.
• Writes clear requirements for complex features or products and is responsive to requests for clarifications.
• Manages product without direct supervision, involving manager or other senior leaders only when appropriate.

Strategy & Commercial Acumen
• Develops product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders.
• Understands and communicates the need to show a return on investment and prepares an operating budget for the product.
• Uses knowledge of competitors to inform product decisions and roadmaps.
• Writes or supports business cases for investment.
• Understands how to use data to drive commercial decisions and growth opportunities for the product.

Technical Skills
• Understands company technology stack at a high level, for the broader product.
• Utilizes or extend the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).

Competencies:

Personal Capability
Practices Self-Development
• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilizes formal and informal networks effectively

Solves Problems and Analyzes Issues
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates
• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork
• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimizing conflict

Inspires and motivates others to high performance
• Brings to the group a high level of energy and enthusiasm
• Supports others when they go the extra mile
• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members
• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work

Develops Others
• Shares own specialist skills and knowledge with other members of the team
• Acts as a buddy to new individuals on a team
• Looks for opportunities to provide feedback to others

Focus On Results
Drives for Results
• Communicates expectations clearly
• Follows through on commitments to ensure they are successfully completed and goal are achieved
• Promotes a strong sense of urgency for reaching goals
• Builds commitment in others for their individual and team objectives

Experience (US Only) and Education

Suggested Minimum Years of PM Experience: 6-8 years

Critical Experiences:
• Recognized as full owner of a product or sizable feature of a complex product.
• Released new product or product features to the market, from collaborative conceptualization to execution to post-release management.
• Frequent product customer engagements that lead to positive commercial outcomes.

Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential. U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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