Customer Service Associate
Mainely Tubs
Customer Service Representative
Deliver Exceptional Customer Experiences with Mainely Tubs
Why Join Mainely Tubs:
- Employee Ownership: 100% employee-owned; team members receive annual company stock grants beginning in year two.
- Supportive Team Environment: Experienced professionals who collaborate, support one another, and celebrate success.
- Comprehensive Benefits: dental/medical/vision insurance, company-paid disability/basic life coverage, 401(k) with 6% company match, generous PTO program, annual $300 wellness reward, quarterly bonus potential
- Meaningful Work: Help customers enjoy relaxation, wellness, and backyard living.
Position Summary:
The Customer Service Representative manages inbound customer inquiries, troubleshoots service needs, and coordinates scheduling for water care and service appointments. This role partners closely with field technicians and internal teams to ensure timely, accurate, and customer-focused service delivery.
Key Responsibilities:
Customer Support & Communication: Respond to incoming customer calls and emails regarding service needs for hot tubs, swim spas, and saunas; provide friendly, professional, and solutions-focused support; accurately document customer requests and service details.
Customer Education: Educate customers on water care services, maintenance best practices, and service contract options; promote preventative care solutions that enhance performance and satisfaction.
Service Recovery & Issue Resolution: Address concerns and complaints with empathy and professionalism; de-escalate situations and drive resolution; coordinate with service leadership when escalation or follow-up is required.
Team Collaboration: Serve as a communication link between customers and field technicians; support scheduling adjustments and updates; contribute to continuous improvement of service processes and customer experience.
Requirements:
Our ideal candidate will possess the following:
- 35 years of customer service, call center, scheduling, or service coordination experience; proven ability to manage high-volume interactions with professionalism
- High school diploma or equivalent required
- Strong problem-solving and troubleshooting ability
- Excellent verbal and written communication skills
- Service recovery and conflict resolution capability
- Highly organized with strong attention to detail
- Technical proficiency and ability to learn new software programs
- Team-oriented with a collaborative mindset
Schedule:
- Full-time, 40 hours per week
- MondayFriday, 8:00 AM4:30 PM (30-minute lunch)
- Rotating Saturday shift
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Service Associate in Scarborough, ME vacancy
$16 - $17 per hour
...Customer Service Representative at Mutty Paws Academy Welcome to Destination Pet. We are One Packa united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who...SuggestedLocal areaWeekend workAfternoon shiftDestination Pet, LLC
Scarborough, ME5 days ago- ...Acosta is hiring an Associate to perform in-store demonstrations of food and non-food products. You will acquire product knowledge, prepare and serve samples using small appliances, and engage consumers with a professional demeanor. The role emphasizes accurate setup,...Suggested
Acosta
Scarborough, ME1 day ago $21.17 - $26.46 per hour
...Repair & Service Customer Service Rep Location: Portland, ME Schedule: MondayFriday | 8:00 AM 4:30 PM Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands-on mechanical experience or...SuggestedWork at officeGenuine Parts Company
Portland, ME2 days ago$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...SuggestedHourly payFull timeFlexible hoursAce Hardware
South Portland, ME5 days ago$17.35 - $24.75 per hour
...appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader... ...security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any...SuggestedLocal areaShift workHannaford Supermarkets
Buxton, ME4 days ago- ...U-Haul is seeking a Customer Service Representative at our location in Saco, Maine. You will be the face of our service, helping customers on their journeys by inspecting and maintaining equipment and using U-Scan technology to dispatch rentals. The role includes moving...Immediate start
U-Haul
Saco, ME4 days ago - ...About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients... ...that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally...Immediate startRemote workFlexible hours
INSPIRED
Portland, ME5 days ago - ...Are you looking for a dynamic role where you can enhance customer experiences? Join a team that values excellent service, organization, and teamwork. Enjoy a variety of perks while engaging with customers and maintaining a welcoming environment. Your skills in problem-...
Dollar Tree
South Portland, ME5 days ago - ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
Family Dollar
Old Orchard Beach, ME4 days ago - ...Customer Service Assistant I (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation...Hourly payFull timeContract workLocal areaRelocationFlexible hours
Partners Bank
South Portland, ME3 days ago - ...Customer Service Assistant I (CSA) Part-Time Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Part Time 29 hours per week /Non-exempt / On-Site Only Must already be authorized to work in...Hourly payContract workPart timeRelocationFlexible hours
Partners Bank
South Portland, ME5 days ago - ...position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers... ...not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage...Contract workFor contractorsWork experience placementLocal areaAfternoon shift
Sherwin-Williams
Westbrook, ME5 days ago $14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...Hourly payFull timeTractor Supply
South Portland, ME5 days ago- Join our team as a Customer Service Associate and deliver exceptional shopping experiences for our customers. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
Family Dollar
Westbrook, ME5 days ago $20 - $26 per hour
...Customer Service Representative (Administrative) At Waltham Pest Services, our Customer Service Representatives are often the first connection... ...Requirements: High school diploma or equivalent required; Associate degree preferred Strong organizational skills with excellent...Hourly payLocal areaWaltham Services, LLC in
Scarborough, ME4 days ago$15.1 per hour
...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged... ...have: Retail and customer service experience Sales associate or cashiering experience High school diploma or...Weekly payTemporary workLocal areaFlexible hoursShift workCircle K
Biddeford, ME5 days ago$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull timePetco
South Portland, ME4 days ago- ...Are you looking for a dynamic role where you can enhance customer experiences? Join a team that values excellent service, teamwork, and organization. Bring your retail or hospitality experience to assist customers, manage transactions, and maintain a welcoming store environment...
Dollar Tree
Portland, ME5 days ago - ...accordingly. You must possess the ability to demonstrate honest and sincere interest in identifying which products and services best serve each individual customer’s needs in a way that the customer recognizes as truly genuine. This position is responsible for possessing an...Contract workWork at office
Saco Corp
Old Orchard Beach, ME5 days ago - ...Cunningham Security is seeking a detail-oriented Bookkeeping Specialist and Customer Support to join our team. You will balance customer service with accounting tasks, including billing support and data entry, in a fast-paced environment. Your role involves processing...
Cunningham Security Systems
Falmouth, ME2 days ago - Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide inform
Home Depot
Portland, ME5 days ago - ...with honesty, integrity, and professionalism, always demonstrating a genuine interest in identifying which products and services best serve each customer's needs. Your interactions with customers will reflect a deep commitment to their success, ensuring they recognize the...Contract workWork at officeFlexible hours
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...Remote workWork from homeFlexible hoursHMG Careers
Scarborough, ME5 days ago- Welcome!The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision.Key Responsibilities...Work at office
$15.1 - $17.5 per hour
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer experience. Registers...Hourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- Overview We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Responsibilities Assist customers with questions and recommendations Manage sales transactions while working the assigned cash register Maintain...Part time
$15.1 - $17.5 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...Hourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- ...guest experiences. We are an equal-opportunity employer and welcome applicants from all backgrounds. Responsibilities: # Guest Service Excellence: Deliver friendly and enthusiastic service, demonstrating a positive attitude and genuine care for our guests. #...Hourly payWeekly payLocal area
$17 - $22 per hour
Costco is seeking Customer Service Associates to assist members with purchases, returns, and front-end store operations. Customer Service Associates are responsible for greeting members, operating cash registers, processing payments, assisting with returns and exchanges...Hourly payFull timePart time$14 - $19 per hour
Lowe’s is seeking Cashiers / Customer Service Associates to assist customers with purchases, returns, and general front-end store operations. Associates are responsible for operating cash registers, processing cash and card payments, assisting customers with returns and...Hourly payFull timePart timeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Associate. Be the first to apply!
Related searches
- customer service attendant Scarborough, ME
- airport customer experience specialist Scarborough, ME
- customer support associate Scarborough, ME
- customer service officer Scarborough, ME
- customer service representative csr Scarborough, ME
- customer relations representative Scarborough, ME
- customer relations specialist Scarborough, ME
- customer service representative Scarborough, ME
- part time customer service representative work from home Scarborough, ME
- customer service representative data entry Scarborough, ME