HCM Support Analyst

Requirements We want a candidate with customer service experience and a proven ability to resolve issues while creating a positive experience. We need someone who can complete assignments independently and add meaningful value. We are looking for familiarity with basic IT, HR, and business process terminology. We value strong troubleshooting ability, using logic and sound judgment to work through problems on your own. Experience in HR and payroll support is preferred. Experience with SAP SuccessFactors or other ERP/HCM cloud platforms is preferred. Experience working on a support team using ITSM tools is preferred. We expect proficiency with Office 365 and Teams. Experience supporting IT or business applications is preferred. ITIL Foundation, SAP, AWS, or related certifications are desired. An associates or bachelors degree in an IT-related field is preferred. We are looking for someone who is analytical and enjoys researching solutions. Responsibilities We provide frontline support to our clients, employees, and contractors. We handle incoming support requests by phone and email. We troubleshoot HCM and related IT and HR systems, including time and attendance, onboarding, payroll, and policy support. We deliver practical solutions while maintaining exceptional customer service and strong client engagement. We offer general process guidance and payroll assistance aligned to client policies. We help onboard client new hires by guiding them through system navigation and policy questions. We prioritize, coordinate, and resolve support requests efficiently in line with SLAs. We keep clients updated on support status proactively. We elevate issues or involve additional resources when needed to reach resolution. We document client interactions and troubleshooting steps in our ITSM system. We contribute to the development and documentation of support solutions for our knowledge management base. We serve as a frontline representative for our IT service desk organization. Company We are AspireHR, a woman-owned U.S.-based SAP HR and SAP SuccessFactors Gold Partner founded in 1998. We help HR organizations across North America implement and support best-in-class human capital experience management solutions, combining implementation services, long-term managed services, and proprietary software. We are expanding our AMS & BPO team and looking for a Service Desk Technician who is based in the DFW area and able to work from our Dallas office. Youll collaborate with experienced technology and HR professionals, support clients around the world, and grow your skills in a fast-paced, learning-focused environment. We offer an authentic, customer-centric culture built on integrity, high learning agility, and an employees-first mindset. we are proud to be an equal opportunity employer. #J-18808-Ljbffr