Desktop Support Technician

Job Description

Job Description

Top Skills' Details

1. 3 years of IT Support experience with a mid-to-large size org (more hardware heavy preferred - will be imaging)

2. Excellent Customer Service skills (this team has the best retention in the company- needs to be a cultural fit)

3. Active Directory (GPO needed)

Nice to Have -

1. Working knowledge of Intune/SCCM and knowing how to navigate is preferred

2. Administrative exp is also a nice to have but not necessary

Primary Responsibilities:

Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member

Handle escalation requests in a timely manner

Format, install, set up, image and maintain desktop and laptop computers based on end user specifications in a VDI environment

Follow technical documentation and identify gaps, making recommendations for process improvement

Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires

Pack and process e-waste in accordance with department procedures and policies

Maintain current knowledge of computer technology and make recommendations on new types

of equipment and operational methods based on business needs

Participates in IT projects and intiatives as assigned

Troubleshoot and support the client side of our VDI environment

Maintain and adhere to our asset management policies and procedures

Additional Skills & Qualifications

Experience and Education Requirement:

Minimum Education: High School Diploma

Minimum 3 years experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry

Familiarity with ITIL processes

Excellent customer service

Experience using an enterprise ticketing system

Experience supporting clients in a VDI environment

Proficiency with troubleshooting computer hardware and software

Proficiency with physical install and break down of workstations and workspaces

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

Strong analytical and decision-making skills with attention to detail

Working knowledge of Microsoft Active Directory and VDI environments

Working knowledge of Microsoft, Apple, iOS and Android Operating Systems

Intermediate knowledge of Microsoft Office Suite

Certification/License: Microsoft certifications are preferred

Job Type & Location

This is a Contract to Hire position based out of Seattle, WA.

The pay range for this position is $33.00 - $39.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Seattle, WA.

This position is anticipated to close on Oct 26, 2026.

This is a fully onsite position in Seattle,WA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.