Complex Claims Manager QIMA USA

Complex Claims Manager QIMA USA

Location: USA – New Orleans, LA; Houston, TX; Miami, Florida; Atlanta, GA

Work Arrangement: Hybrid

The salary range for this role is: $168,000-$277,000

The Opportunity

The purpose of this role is to oversee and drive best practices, optimal outcomes, and accurate reserves for claims within a specific line of business or region, ensuring efficiency and effectiveness in both retained and outsourced claims processes. The role will also involve the management and oversight of a small portfolio of high value and high complexity casualty claims.

Responsibilities:

• Implement and communicate a Claims strategy to support delivery of overall business targets
• Drive deep levels of collaboration across all business units to ensure alignment and efficiency.
• Lead the development of operating policies by engaging with key stakeholders for positive modifications.
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Collaborate with leadership on strategies, budgets, and process improvements.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Establish a personal connection with customers to ensure comprehensive communication and understanding.
• Provide recommendations on business impact by analysing trends and identifying risks.
• Direct thorough investigation of claims to comply with budgetary constraints and requirements.
• Manage budgeted resources by forecasting needs and accounting for expenses accurately.
• Oversee third-party administrators and ensure accountability to internal stakeholders.
• Drive innovation in claims processes to improve team performance and customer satisfaction.
• Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace
• Devise, control, communicate and monitor QBE claims reserving philosophy to drive forward Claims Handling

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience leading an insurance claims function.
• Experience managing or leading others.
• Increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications:

• Associate of Chartered Insurance Institute

Compensation Package

The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

QBE Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.