PM - Contract

Project Management Office (PMO) Manager

The Project Management Office (PMO) Manager directly supervises Scrum Masters and/or Project Managers. The PMO Manager oversees enterprise project operational efficiencies, the performance of PMO personnel on specific projects, and is responsible for ensuring success of each PMO deliverable. Under the direction of a PMO Director, the PMO Manager ensures project standards are maintained, coaches each of their direct reports, and develops a functional understanding of the programs/projects being led by their direct reports.

In addition, the role includes the management of relationships with IT and Business Managers/Partners; facilitation of conversations at the program level to support strategic enterprise technical delivery; and, coordination of strategic conversations with Senior Leaders in support of project steering, impediments removal, and recommendations of methods required to complete the Bank's work.

The PMO Manager ensures that project artifacts, such as Statements of Work, status reports, deliverables, risks, issues, and Lessons Learned are effectively communicated to sponsors and visible to the organization. To improve consistency, predictability, and project delivery capability, PMO Managers provide leadership in best practices, communicate outward and upward to meet stakeholder expectations, and manage the impacts of project operational issues and technical issues. In addition, the PMO Manager monitors project budgets and ensures projects are operating within financial expectations.

Major Duties and Responsibilities

• Leadership and Coaching
  • Collaborate with business leaders to achieve organizational goals
  • Provides program leadership, communication, organization, coordination, and project governance and/or quality monitoring of active projects.
  • Coach and mentor team members on best practices to ensure quality delivery.
  • Provide training plans and opportunities for staff career growth.
• Resource Management
  • Align the appropriate resource to the value stream.
  • Monitor the effectiveness of assigned project team members and take action to resolve issues.
  • Ensure stakeholder team expectations are met.
  • Manage the assigned workload of assigned resources to prevent over allocation.
  • Assist, support, and contribute to program/project communications.
  • Escalate issues with resources appropriately.
• Strategic Planning
  • Lead planning discussions that support identification and delivery of the Bank's strategic priorities.
  • Work with IT and business stakeholders to ensure commitments defined in the Bank's roadmaps are delivered.
  • Collaborate with key stakeholders on communications to Senior Leaders, such as Business Value Delivery, in-flight work status reporting, and timeline updates.
  • Collaborate with stakeholders to plan and identify future PMO projects that have portfolio impacts.
• Facilitate Program/Project Planning
  • Monitor enterprise project/program demands and allocate resources to support delivery.
  • Evaluate projects to identify any issues/risks that influence planned delivery of scope/timeline.
  • Support project prioritization, transparency, and cross-team coordination for successful value delivery.
  • Evaluate the adherence of project standards and engage in problem resolution with stakeholders.
• Analyze Financial Information
  • Analyze program and project financial data.
  • Review resource allocation in support of project expense tracking for adherence to projected budgets.
  • Quantify project monetary risk.
• Project Documentation
  • Monitor the completion of artifacts that define a project's planning, monitoring, and execution.
  • Ensure adherence to PMO and Operational procedures.
  • Review and support the creation of SDLC project artifacts.
• Relationship Management
  • Ensure implementation of communications strategies for project stakeholders.
  • Develop clear communication, risk management, and capacity plans.
  • Mitigate potential issues through careful negotiation with our partners and key stakeholders.
  • Perform, schedule, and lead stakeholder checkpoints to ensure expectations are being met.
• Portfolio Management and Reporting
  • Plan, track, monitor, and manage strategic enterprise cross-team dependencies.
  • Provide visibility project resources capacity.
  • Manage and provide visibility into the "burn" of project and portfolio financials.
  • Monitor project risks to support minimize impacts and support delivery.
  • Delivery strategic enterprise project delivery reports to Senior Leader and stakeholders.

Knowledge, Skills and Abilities

• Education : Master's Degree or higher (Preferred) Bachelor's Degree in Business, Information Technology, Computer Science, Finance, or related field. (Required)
• Prior Work Experience : 6+ years managing enterprise software development projects 3+ years working in a PMO office or managing a team of at least five direct reports
• Certifications: Certified Scrum Master, Certified Product Owner, or a PMP (Preferred)
• Other Skills and Abilities Experience with Agile Scrum software development methodologies Proven experience managing customer expectations and client relationships Proven success with mentoring and coaching Advanced strategic thinking skills and creative problem-solving abilities Excellent presentation, verbal, and written communication skills Experience recruiting and training new employees Reliable, self-motivated, ability to multitask, approachable, and fair