Operations Lead - Northeast

Skape is building the Uber of landscaping — a platform that instantly connects homeowners with top-rated landscaping professionals. We're transforming a $130 billion industry that's still run on phone calls, cash payments, and word-of-mouth referrals.
Founded by a Navy veteran and Columbia CS grad, Skape is a venture-backed startup based in New York. We're live, growing fast, and backed by investors who believe the home services industry is ready for a technology-first approach.
About the Role

The Operations Lead is the boots on the ground — the person who makes our marketplace actually work in the real world. You'll own everything that happens between a homeowner pressing "Book" and their lawn looking perfect. This is where software meets the physical world, and it's one of the most critical roles at Skape.
Based in the NYC/Long Island area, you'll be our local expert. You'll recruit and onboard top landscaping professionals, ensure consistent service quality, handle escalations, and build the operational playbook that we'll replicate as we expand to new markets.
This role is perfect for someone who's operated in the field before — whether in logistics, field services, or marketplace operations — and wants to build something from the ground up at an early-stage company.
What You'll Do

Recruit, vet, and onboard landscaping professionals in the NYC/Long Island market
Build and manage quality assurance processes including service audits, customer feedback loops, and provider ratings
Handle customer escalations and resolve service issues with urgency and empathy
Develop and optimize operational processes for scheduling, routing, and job matching
Build relationships with local landscaping businesses and independent contractors
Track operational KPIs (fill rate, response time, NPS, provider churn) and report to leadership
Create training materials and onboarding programs for new landscapers joining the platform
Serve as the template for market expansion — document everything so we can replicate your playbook
What We're Looking For

Required

3+ years in operations, logistics, or marketplace operations — ideally in home services or field services
Based in or willing to relocate to the NYC/Long Island area
Experience managing a network of independent contractors or service providers
Strong interpersonal skills — you can build trust with a 60-year-old landscaper and a 25-year-old homeowner equally
Comfort with ambiguity and building processes from scratch in a fast-paced startup environment
Valid driver's license and willingness to be in the field regularly
Nice to Have

Experience at a marketplace company (Uber, Handy, Thumbtack, TaskRabbit, etc.)
Knowledge of the landscaping or home services industry
Bilingual English/Spanish is a major plus given our provider demographics
Experience with CRM tools, scheduling software, or operations management platforms
Why Skape?

We're a small team with big ambitions — your work will be visible and impactful from day one
Early-stage equity — you're not employee #10,000, you're helping build the foundation
Remote-first culture — work from anywhere, async by default, results over hours
Direct impact on a $130B industry that hasn't been disrupted yet
Work with a founder who's been in the trenches — Navy veteran, Columbia CS, led engineering at a Fortune 50 company
Ground Floor Equity
Build What Matters
Grow With Us
Unlimited PTO — we trust you to manage your time
$1,000/year conference and learning budget

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