Hardware Installation Engineer - N/NE - Field/Travel

Responsibilities Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Check out and approve operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Serve as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly. Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines. Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install. Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency. Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available. Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes. Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner. Qualifications High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems. Proficient in the use of Test Equipment used for verification and calibration of electronic equipment. Close to airport Basic networking skills in order to integrate the machine onto the customer server Knowledge of and professional technical experience with PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in English, both written and spoken Preferred Experience with RF Energy producing devices and electronic cooling systems. Advanced knowledge of networks and networking techniques Basic computer usage and debugging skills Basic understanding of imaging systems Desire to build a career and develop robust skill sets Reside within 1 hour of a major airport in U.S. in Zone Location Travel / Vehicle Ability to TRAVEL for 10 Days and then have 4 days off throughout the year. Overtime and Shift Diff provided. Company vehicle provided. Salary / Benefits $50,210 - 70,000 plus Overtime, Differential; Bonus; Paid Time Off; Holidays; 401K Match; Medical, Dental, Vision; Tuition Reimbursement and more. Vendor Credentialing Many Varian clients require employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during employment in this position. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license or passport), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare trainings. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Affinity Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more. Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at View email address on click.appcast.io. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. #J-18808-Ljbffr Dormont Manufacturing Co