Radiology Patient Scheduling Representative

Job Description

Job Description

Opportunity 

Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services? 

If so, we want you on our team at T2 Flex Force! 

We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience. 

This is a full-time position, working 40 hours per week. We do not offer part-time employment.

Prerequisites for employment include a clear Background Check and Medicare Fraud Check. 

Responsibilities 

• Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols 
• Review imaging orders for completeness and accuracy prior to scheduling 
• Obtain and verify patient demographic, insurance, and registration information 
• Answer inbound and outbound calls from patients, physician offices, and healthcare providers regarding imaging appointments 
• Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations 
• Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs 
• Verify insurance coverage and obtain authorization information when required 
• Accurately document scheduling activities and patient interactions within designated systems 
• Adhere to HIPAA, HITECH, and organizational confidentiality standards 
• Provide professional, compassionate, and patient-centered service during every interaction 
• Meet productivity, quality, and customer service expectations in a fast-paced call center environment 
• Available to work shifts between 8:00 AM and 7:00 PM EST as needed 

The Perks 

• Opportunity to gain valuable healthcare and radiology scheduling experience 
• Potential for long-term employment based on client needs and performance 
• Extensive training and professional development opportunities 
• Remote work environment 
• Positive team culture and supportive leadership 
• Meaningful work that directly impacts patient access to care 

Requirements  

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred 
• Must have experience using Epic EMR/EHR 
• Ability to navigate Epic scheduling, registration, and patient access workflows 
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic 
• 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred 
• Prior radiology scheduling experience highly preferred 
• Familiarity with medical terminology and diagnostic imaging procedures preferred 
• Strong attention to detail and commitment to accuracy 
• Excellent verbal, written, and interpersonal communication skills 
• Ability to maintain strict confidentiality and handle sensitive patient information 
• Comfortable working in multiple software applications and electronic medical record systems 
• Proficient with Microsoft Office applications including Outlook, Word, and Excel 
• Ability to work independently in a remote environment 
• Flexible, adaptable, and able to thrive in a fast-paced healthcare setting 
• Strong work ethic, reliability, and commitment to outstanding patient service
• Able to work 40 hours per week with no schedule restrictions 

Additional Position Information 

• Full-time W-2 employment  
• Potential for extension or permanent placement based on business needs and performance 
• Remote / Work From Home position 
• Benefits and 401-K for eligible employees
• Salary $18 per hour 
• Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST 
• Training hours are 8AM EST to 4:30PM EST 
• Company-provided equipment supplied 
• High-speed, reliable internet connection required 
• Employees must maintain a professional, distraction-free home office environment 

At T2 Flex, you'll have the opportunity to build a rewarding career while enjoying the opportunity to work from home. We partner with leading healthcare organizations across the country, giving our employees the chance to make a meaningful impact by supporting patients, providers, and healthcare operations. Our team-focused culture emphasizes collaboration, professional growth, and ongoing support, with comprehensive training and opportunities to develop new skills. Whether you're looking to gain experience in healthcare, advance your career, or join a company that values its people, T2 Flex offers a positive, remote work environment where your contributions truly make a difference.

Company Description

At T2 Flex, you'll have the opportunity to build a rewarding career while enjoying the opportunity to work from home. We partner with leading healthcare organizations across the country, giving our employees the chance to make a meaningful impact by supporting patients, providers, and healthcare operations. Our team-focused culture emphasizes collaboration, professional growth, and ongoing support, with comprehensive training and opportunities to develop new skills. Whether you're looking to gain experience in healthcare, advance your career, or join a company that values its people, T2 Flex offers a positive, remote work environment where your contributions truly make a difference.