Lead Collaboration and Telecommunications Specialist

Job Description and Duties

Under the general direction of the Information Technology Supervisor 2, the Information Technology Specialist 1 configures, organizes, and leads the activities related to the maintenance and support of the CCC’s collaboration and telecommunications tool, Microsoft Teams, as well as any associated devices, such as desk phones or video conferencing systems. This position’s primary area of focus will be within the domain of System Engineering. The incumbent will also carry out tasks in the Client Services and Information Security Engineering domains, and other domains as needed.

This position will administer the department's Microsoft Teams implementation, including configuration of teams, channels, policies, user settings, roles, and access controls. Monitors service performance, health, and usage trends using Microsoft 365 admin tools. Manages Teams lifecycle activities such as compliance settings and governance enforcement. Administers Teams Phone/Voice features, including call queues, auto-attendants, phone system licensing, and device provisioning. Coordinates with infrastructure teams to ensure Teams performance and reliability.

They will also support any collaboration issues, providing resolution for the user base. This includes providing Tier 2 and Tier 3 support for complex Teams-related issues such as meeting problems, audio and video quality concerns, device compatibility, permissions conflicts, and integration failures. It includes troubleshooting escalated issues, coordinating with Microsoft, Polycom, or any other vendors when necessary, and maintaining clear technical documentation and knowledge resources to support enterprise-wide collaboration services.

Additionally, they will also handle provisioning, communication with users, and documentation for the associated systems and existing implementations. This includes provisioning new users & sites, developing training materials, user guidance, and communication resources for Teams features. Ensure documentation is developed for existing systems and sites. Conduct user training sessions and support the organization in adopting new collaboration hardware, features, and changes. Research new collaboration and communication technologies as Teams/collaboration offerings evolve and evaluate fitment for the department’s needs.

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Working Conditions

Please Note: This position is classified as “Hybrid” and is currently eligible for up to one day of telework per week, with a minimum of four days of in-office work. The regular in-office work location is CCC Headquarters (HQ) 1719 24th Street, Sacramento, CA.

HQ Working Location

There are many perks to joining our team in downtown Sacramento!

• Convenient Transit: Accessible by public transit next door (23 rd Street Light Rail stop)
• Quaint Location: Centered in Sacramento’s historic midtown with walkable tree line streets, charming homes, and unique shops and restaurants; all just steps away from our front door.
• Easy Commute: Less than a mile away from the Capital City Freeway (Highway 80)
• Commuter-Friendly: Walking or biking? We’ve got you covered with changing room and showers.
• Sustainable Workspace: Our old green building is eco-conscious. You’ll have the opportunity on making a big impact on California’s youth and environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Eligibility Information

In order to be considered for the job vacancy you must satisfy one of the following requirements:

1. List Eligibility – Successfully complete the civil service exam for . Please refer to the exam bulletin for the frequency of administration of this exam.
2. Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).
3. Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above.
4. Training & Development (T&D) Assignment – State employees in a permanent appointment, and no longer on probation, may be considered for a T&D assignment.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - In your Statement of Qualifications (SOQ), clearly describe your experience, knowledge, and competencies as they relate to each of the items listed below. Address each item individually and in the same numerical order; do not combine or merge responses. The SOQ must be no longer than two typed pages, using 12-point Arial font, on standard letter-sized paper with one-inch margins. Failure to comply may result in your application being excluded from consideration.
  1. Describe your experience configuring, managing, and/or monitoring a Microsoft Teams implementation. Include details about any advanced features you utilized, your specific responsibilities in the implementation, and the brands or carriers involved.
  2. Describe your experience troubleshooting any type of VoIP implementation (such as softphones, Microsoft Teams, etc.). Provide details about the issue encountered, the steps you took to resolve it, which teams or stakeholders were involved, and your specific role within the organization where the implementation occurred.