L2 Technical Operations Engineer
Openkyber
Job Title: L2 Technical Operations Engineer
Experience: 2 4 Years
Job type: 12 months plus PST
We are hiring an L2 Technical Operations Engineer / Customer Support Analyst with experience in application support and IT service delivery. The candidate should have hands-on experience in ServiceNow, Azure, Azure Application Insights (App Insights), incident management, request fulfillment, troubleshooting application issues, and working in Agile/Scrum environments. Experience with ITIL, reporting using ServiceNow/Power BI, and the Microsoft Office Suite is required. Strong communication, documentation, and problem-solving skills are essential.
Mandatory Skills:
- L2 Application/Technical Support
- ServiceNow
- Azure
- Azure Application Insights (App Insights)
- Incident, Problem & Request Management
- ITIL Framework
- Agile & Scrum
- Power BI / ServiceNow Reporting
- Microsoft Office Suite
- Application Troubleshooting
- Knowledge Base Documentation
- Excellent Communication & Stakeholder Management
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 2 days ago
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