Lead Golf Shop Assistant

Property Description:

Redwood Canyon Golf Course is celebrated as one of the Bay Area’s most enjoyable golf destinations. Located in Castro Valley, the 18-hole golf facility is nestled away among the rolling hills of the east bay and is home to some of the most beautiful golf scenery in Northern California. Completely surrounded by breathtaking natural wildlife including the San Leandro Creek which comes into play on nearly every hole, the course offers some of the most unique golf around and is truly enjoyable for golfers of all levels.

Position Summary:

The Lead Golf Shop Assistant is responsible for greeting and checking in guests for their rounds of golf and selling golf shop merchandise to customers, handling cash and credit transactions, answering phones and assisting guests with booking tee times, interacting with patrons, and providing information and handling request and complaints with a positive attitude and in a friendly, professional manner. Assists the General Manager & Assistant General Manager with golf tournament preparation & procedures, assists with Inventory control & counting procedures, and assists & performs other assigned tasks. This position is poised for those interested & wanting to pursue a career in the golf industry.

Essential Duties and Responsibilities:

• Assist the Assistant General Manager in marketing needs such as assisting with social media posts & promotional materials.
• Operate & utilize Lightspeed Golf & Retail Point-of-Sales program to assist guests & customers with checking in and booking tee times.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Assist customers with special merchandise orders.
• Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, car/pull cart rental fees and club rental fees.
• Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.  Take messages for patrons who may be on course.
• Interact with pass-holders, members and guests in a congenial and professional manner. Assist patrons with information regarding tournaments, special events, club activities, policies, etc.
• Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory counts at month end in accordance with inventory procedures.
• Ensure that the golf shop is maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Perform other duties as appropriate.

Qualifications:

• High school diploma or higher educational achievement preferred.
• 1+ years experience in golf shop and/or customer service/retail sales environment preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including mornings/nights/weekends.
• Positive attitude, professional manner and appearance in all situations.
• Passionate about golf – both the sport & business.

Classification:

Full-time, Hourly, Non-Exempt

Pay Range:

$19-$21 per hour based on experience

KemperSports Management is an Equal Opportunity Employer