Customer Care Representative

Primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their queue within SLA and manage any stretch projects or assignments as given by their supervisor. As a frontline customer‑facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is professional at all times. They must treat all customers with empathy and always strive to provide first‑call resolution. Key Responsibilities Enter customer orders received via phone and email. Receive calls via assigned call queues. Monitor assigned email to case Salesforce queues. Ensure that the assigned queues are worked on a regular basis. Answer phones and assist customers with concerns as needed. Aid customers with returns process initiation. Answer shipping and delivery questions. Contact Master Data Collections Dept/Finance to remove blocks from the account. Initiate new account set‑up or assist with various account updates. Direct customers to proper departments when questions are outside the assigned scope of business. Complete ongoing training as assigned. Complete assigned training courses in a timely manner. Participate as an active member of the assigned team. Track packages. Run license block reports. Participate in team meetings. Prepare for monthly 1:1s with supervisor. Qualifications High School Diploma / College Degree Preferred. General computer and keyboarding skills. Microsoft Office skills – Word, Excel (ability to filter and find), PowerPoint. Ability to multitask. Ability to thrive under pressure in a fast‑paced environment. Ability to work within given schedule adherence tolerances. Well spoken and a clear communicator. Customer service experience preferred. Works well in a team‑driven environment. Strong sense of urgency. Shift Hours: 10am - 7pm CST (Monday - Friday) Starting Pay is between $17 to $18 based on skills and qualifications for this role. Our Base Pay Range for this position $15.24 - $25.40 McKesson is an Equal Opportunity Employer and provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io (United States) or View email address on click.appcast.io (Canada). Resumes or CVs submitted to this email box will not be accepted. #J-18808-Ljbffr McKesson Corporation