Sales Coordinator

Sales Coordinator

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.

Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.

Join us as we continue to provide solutions to our customers and the world!

The Role

As the Sales Coordinator, reporting to the Sales Director Durex Industries, you will provide critical support to all functions for the IEH Americas commercial sales and marketing teams. The Sales Coordinator will be integral to activities that facilitate the successful sale of Durex products throughout the assigned territory. These activities will include administrative support, sales team support, customer relations and new customer onboarding, coordination of internal and external communications, metric reporting, marketing support, and contract management support.

Your Responsibilities:

• Manage NDA and contract approval processes to ensure timely execution and compliance with company policies
• Oversee Delegation of Authority (DOA) processes, ensuring adherence to governance and approval frameworks
• Support internal audit activities, including documentation preparation and cross-functional coordination
• Provide intercompany coordination support to facilitate alignment and operational efficiency across business units
• Lead customer and sustainability survey initiatives, including distribution, tracking, and reporting of results
• Develop and maintain customer experience reporting, delivering insights to support continuous improvement
• Support sales communication efforts, including preparation of memos, announcements, presentations, and broadcast messaging
• Partner with marketing to support case study development, event coordination, sales materials, branded apparel, and lead management efforts
• Collect, analyze, and distribute target market data to support sales strategy and pipeline development
• Coordinate and manage onsite customer visits to ensure a professional and seamless experience
• Facilitate new customer onboarding processes, ensuring smooth transition and strong initial engagement
• Provide administrative and operational support to sales leadership as needed, contributing to overall team effectiveness

Requirements:

• Education: Bachelor's Degree or equivalent combination of education and experience
• Experience: 5+ years of experience supporting business operations, sales, or commercial teams

Knowledge, Skills, and Abilities:

• Excellent organizational skills with strong attention to detail and accuracy
• Ability to manage multiple projects simultaneously and adapt to shifting priorities
• Strong interpersonal and communication skills, with the ability to work effectively across cross-functional teams
• Proven ability to build relationships and influence stakeholders at various levels
• Demonstrated business acumen with a proactive, solutions-oriented mindset
• Experience supporting or working within structured processes (e.g., contracts, compliance, audit support)
• Strong analytical skills with the ability to compile, interpret, and present data and insights
• Experience coordinating projects, events, or operational initiatives from planning through execution
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); experience with CRM or business systems preferred

Pay Range: $63,308 - $75,000

At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.