Business Systems Analyst

ERP Systems Support

Will serve as a contact for the functional areas to support the ERP and associated systems. Presently this would include Ellucian Banner Module to support areas within Business and Finance, Evisions products to include Argos, Intellecheck and Form Fusion. Position will serve as the liaison between the Business Units and Information Technology. This position is responsible for working with the between the Business Units and Banner processes; and assist with report preparation for most internal and external reports for the Business Units. Provide support for use and maintenance of the Banner Oracle database and other ancillary database software systems. Responsible for working with the Business Units to ensure maintenance and accuracy of system data. This position serves as a technical point-of-contact for units within Business and Finance and serve as a subject matter expert with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. Will provide oversight in the development and implementation of documented processes. Serve as a member of the Systems, Process and Improvement Unit working with cross functional

Examples of Duties

Essential Duties and Responsibilities:

• Responsible for assisting in developing, implementing and administering selected Banner programs, processes, data entry requirement, and procedures for business processes.
• Work with team to analyze processes and data to identify problems and proposed solutions and ensure data integrity; provides project oversight to ensure timely completion and effective resolution of identified issues; leads process improvements.
• Work with Business Units to develop and maintain updates written and online system documentation, reference, and training materials.
• Under direction of the Database Administrator, will coordinate updates and changes to Banner module tables; serves as a liaison to Information Technology Services for system modifications, process improvements, and system upgrades planning, testing, communication, and implementation.
• Provide daily user support, while serving as a key knowledge resource for the Banner modules; serves on the Banner data standards/integrity committee and various other committees; participates in project team(s) or task forces and resolution efforts with data integrity, business intelligence, and lead teams to ensure all systems issues are addressed and resolutions coordinated.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for projects as assigned.
• Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
• Ability to develop and implement user procedures, guidelines and documentation. Train clients on new processes/functionality.
• Work with Business Units on establishing and implement training programs.
• Remain current with trends in Business Systems Management. Examine trends in information systems training, materials and techniques.
• Participate in user group meetings/conferences.
• Perform other duties as assigned.

Typical Qualifications

Minimum Position Requirements (including certifications, licenses, etc.):

• An Associate's Degree from an accredited college or university in Information Technology.
• OR; Either of the following

1. Bachelor Degree in IT and No Experience
2. 3 years IT college course work and 1 Year Experience
3. 2 years IT college course work and 2 Years' Experience
4. 1 year IT college course work and 3 Years' Experience
5. No college and 4 Years' Experience

• Experience working with ERP Management Systems.
• At least three (3) years' experience in database system design, maintenance or data support with one (1) year of experience working with Ellucian Banner ERP.

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of business analysis process and review techniques
• Knowledge of project management methodology
• Knowledge of ERP systems – Ellucian Banner
• Knowledge of Evisions Products – Argos, FormFusion, Intellecheck
• Knowledge of Operational Data Store, Workflow and Microsoft Project
• Strong project management, organizational, analytical and time management skills
• Ability to create reports
• Efficient in written and verbal communication skills
• Interpersonal/human relations skills including strong customer service skills
• Proficient in the use of Microsoft Office Suite
• Ability to establish and manage priorities
• Ability to maintain a high level of confidentiality