Clinical Business Operations Representative 2 (H)

Clinical Business Operations Representative 2

The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Clinical Business Operations Representative 2 to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Department Specific Functions

• Primary for scheduling phone coverage and for appointment scheduling requests for the Hearing Implant Program.
• Swiftly completes UChart message requests to schedule requested evaluations, and routing messages regarding surgeries to colleagues for adults.
• Completion of rescheduling patients from provider bump lists.
• Look at schedules a week prior to check if interpreters have been requested.
• Confirm all appointments at least 48 hours before they occur.
• Look at schedules 3 days prior to appointments, to check if Central Insurance Verification has financially cleared appointments.
• Completion of letters of medical necessity (LMN) for HIP team.
• Check in Cochlear Implant initial kits.
• Schedule Bone Conduction Device (BCDs or BAHA) appointments if they call into the Hearing Implant line.
• Document in patient charts, when Cochlear Implant equipment is received in CRB.
• Assist with CI equipment organization and ensure any items not disbursed to patients after two months, are dealt with at the direction of the patient's provider, or the hearing implant director.
• Set up CI loaner equipment spreadsheet / maintain document.
• Ship out CI equipment to patients (international) and to companies as needed.
• This is a fully in-office role (no work from home).

Department Specific Qualifications

Education:

• High School education

Certification and Licensing:

NA

Experience:

• One (1) year experience working in a medical office setting
• Experience with EPIC preferred
• Bilingual preferred

Knowledge, Skills, and Attitudes:

• Knowledge of all clinical systems that interface with EPIC system.
• Critical thinking skills
• Strong interpersonal, communication and listening skills.
• Ability to perform all tasks paying attention to detail.
• Ability to handle high-stress environments.