Ophthalmic Tech II (COA) - Byers Eye Institute

Ophthalmic Technician II COA (SEIU)

The Ophthalmic Technician II COA (SEIU) provides technical ophthalmic and administrative assistance for the Byers Eye Institute multi-specialty group practice. Obtains medical histories from patients with standard and rare medical disorders. Patient care duties include recording patient ocular history, obtaining visual acuity, autorefractometry, lensometry, tonometry, pupillary defect evaluation, confrontational field testing, administration of eye drops for pupil dilation with topical anesthesia, and assisting with minor procedures. Assists with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, preauthorization, sending dictations and insurance verification.

Incumbent also acts as a liaison among patients and providers, ensuring patient inquiries and concerns are resolved in a timely manner.

Locations Stanford Health Care

What you will do

• Supervision
• Daily interactions with assistant technical/patient care manager(s) and doctors, as well as periodic meetings with clinic manager. Incumbents are expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.
• Clinical Duties
• Accurately document, record, and update patient's ocular and medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.
• Perform all necessary tests for physicians to adequately diagnose patients including recording patient's ocular history, obtaining visual acuity, autorefractometry, lensometry, tonometry, topography, visual fields, ocular motility testing, biometry, and optical coherence tomography.
• Perform ophthalmic electrophysiology testing such as ERG, EOG, VEP, GVF, and color vision tests. Be able to write preliminary reports on all scans performed and meet proficiency requirements of the department.
• Administration of eye drops for pupil dilation and topical anesthesia, under provider supervision.
• Provide assistance to physicians during minor surgical procedures (intravitreal injections and laser treatments) by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.
• Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.
• Be willing to be trained and use newer technologies such as microperimetry or experimental equipment that poses minimal risk to patients (training will be provided).
• Assist and educate patients on how to take their medications.
• Handle daily schedule to assure that patients are seen at proper intervals.
• Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.
• Properly clean/disinfect instruments and equipment routinely.
• Prepare the necessary supplies for diagnostic testing, exams, and procedures.
• Provide basic maintenance of al clinic equipment.
• Ensure instruments and devices are clean, fully functional, and sterilized if necessary.
• Ensure rooms are stocked daily with medications and ophthalmic supplies, place orders as necessary and appropriate.
• Consult with physician concerning test results and alert physician to positive test results or test abnormalities.
• Provide patient care support for other services, when necessary.
• Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
• Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.
• Monitor and track work requests.
• Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.
• Provide excellent customer service.
• Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.
• Obtain, document and update in appropriate system(s) all necessary patient information.
• Administrative Duties
• Triage patient issues to achieve timely resolution.
• Respond to requests by doctors and staff during clinic.
• Follow up calls to patients, checking on status after procedures, appointment verifications or reschedules.
• Assist with file preparation, inputting appropriate forms in charts, insurance verifications and approvals.
• Maintain clinic/patient flow, balancing diagnostic testing requirements, patient appointment times, and non-appointment activities.
• Follow up on diagnostic testing (radiology reports, culture results, pathology results, lab work) ordered by the provider for their review.
• Coordinate service requests with appropriate vendors and Stanford IT Support teams.
• Assist assistant technical manager(s) and clinic manager with design and implementation of educational programs, which support professional growth and staff development.
• Assist assistant technical manager(s) and clinic manager with safety monitoring program efforts, which support hospital policies and procedures.
• Assist with pharmaceutical inventory and logs; identify variances.
• Always maintain and protect patient confidentiality.
• Support and participate in department huddles and team meetings.
• Demonstrate CICARE service standards.
• Perform other duties or projects, as assigned, or requested.

Education Qualifications

• High School diploma or GED equivalentAssociate Degree - Combined experience/education, as substitute for minimum education.

Experience Qualifications

• Experience working in a university-based medical facility/academic teaching environment. Preferred

Required Knowledge, Skills and Abilities

• Minimum one year experience serving as an ophthalmic technician in a high-volume setting.
• Knowledge of ophthalmic medical terminology, anatomy, and physiology of the visual systems helpful.
• Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry.
• Ability to work with Microsoft Word & Excel software.
• Ability to type with speed and accuracy.
• Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.
• Excellent interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize activities with varying time sensitivities.
• Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.
• Pleasant, caring and compassionate personality.
• Ability to interact effectively with patients, staff, and physicians.
• Knowledge of the operations and maintenance of patient-related testing equipment.
• Responsible and detailed-oriented.
• Ability to learn state of the art diagnostic equipment.
• Ability to organize and prioritize duties to maximize clinic efficiency.
• Ability to work as a team member in an ophthalmic setting.
• Knowledge of various ophthalmic clinical protocols.
• Flexibility and adaptability given the dynamic nature of medicine and departmental needs.
• The ability to interact calmly and effectively with patients with difficult personalities.
• Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.
• Strong organizational and follow-up skills.
• Ability to multitask effectively.

Licenses and Certifications

• BLS - Basic Life Support.
• Certified Ophthalmic Assistant (COA), upon hire and maintained by renewal before expiration date.

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression