MAC Specialist (User Support, Analyst)

Summary The MIL Corporation is seeking a User Support Analyst with MacOS support experience. This position offers a great opportunity to be part of a high‑performance team responsible for supporting a full complement of customer‑centric desktop support services. Schedule requires a hybrid schedule, with 1–3 days on site. Responsibilities Identify, troubleshoot, and resolve hardware and software problems. Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, and Zoom. Utilize ServiceNow to log, track, and document incidents to ensure customer problems are resolved. Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue. Work independently on day‑to‑day operations. Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment, and other equipment as required. Install, configure, and maintain Apple peripherals and other end‑user equipment such as iPhones and iPads. Support in‑office walk‑ups and remote assistance while providing quality customer service. Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues. Required Qualifications Four (4) or more years’ experience as an IT Desktop technician supporting a Mac desktop/laptop environment. Strong knowledge of Bomgar or an equivalent tool for providing remote support is required. Must be able to lift 30 pounds. Desired Qualifications Effective communication skills, both oral and written. Education Associates degree or equivalent experience. All interested applicants must be U.S. citizens at the time of application. Travel None. Clearance Ability to obtain a Public Trust Clearance. Compensation and Benefits Salary range: $60,000–$70,000 per year, based on qualifications, experience, and contractual limitations. Benefits include health, life, disability, and retirement plans; paid time off; professional growth opportunities; and tuition assistance. Equal Opportunity Employer Statement The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr The MIL Corporation