Casino Operations Supervisor

The Casino Operations Supervisor is responsible for monitoring and supervising the daily operations of Slots, Casino Beverage, and Table Games, ensuring courteous, timely, and exceptional service is delivered by team members to all guests. The Casino Operations Supervisor oversees the activities of the casino floor to ensure an efficient, compliant, and profitable gaming environment, while ensuring guests have favorable gaming experience.

Responsibilities

• Supports team member development with training programs, established methods, procedures and guidelines, and high-quality service. Achieves desired results by developing team members through training programs and established methods, procedures, and guidelines to maintain high quality‑ service standards, and monitors performance through ongoing inspection, evaluation, and analysis

• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
• Performs slot attendant, beverage server, bartender, or bar back job responsibilities throughout shift as applicable
• Assists Table Games as needed
• Familiarization with all Caesars Brand programs, systems, promotions, and events.
• Responsible for coordinating workflow during shifts to meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.

Performs all other related and compatible duties as assigned.

Qualifications

• Must possess excellent communication skills including tact when dealing with difficult guests, and be able to speak, read, write, and understand the English language.

• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.

• Excellent interpersonal skills and organizational ability.

• Must be proficient in Excel, Word, Power Point and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• High School Diploma or GED Required.
• Bachelor’s degree or previous supervisory or leadership experience preferred
• 2 years of experience in slot or beverage operations preferred
• Must be at least 19 years of age to work in the Casino
• Must be able to obtain and maintain a Nebraska Gaming License

• Communicate appropriately with all departments and fellow team members

• Must be able to listen and respond to visual and aural cues

• Proven supervisory and problem-solving skills with the ability to exercise independent judgment within established policies.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Walk, stand, repetitive use of hands, handle or feel objects, tools, or controls; reach with hands and arms.
• Must be able to work from a standing position and/or walking motion for extended period
• Must be able to work flexible hours including days, evenings, nights, weekends, and holidays.
• Must be able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines.
• Must be able to work with the public in a professional manner.
• While performing the duties of this job, the team members are constantly exposed to variable temperatures, bright flashing lights, and loud noise environment.