Technical Trainer

Bilingual Technical Trainer

? Louisville, KY
? Salary: $45,000 Annually (Based on Experience)
? Schedule: Monday-Friday, 8:00 AM-4:30 PM (Overtime Available as Needed)

Join a Growing Team!

Are you passionate about technology, training, and helping others succeed? We are seeking a motivated and experienced Bilingual Technical Trainer to join our growing operation. This role is ideal for a professional with hands-on experience in smartphone and laptop repair who enjoys sharing knowledge, developing talent, and creating high-performing teams.

As a Technical Trainer, you will be responsible for onboarding, training, and developing both new hires and existing employees. You will play a critical role in ensuring employees are equipped with the technical skills, operational knowledge, and confidence needed to perform successfully while maintaining company quality and compliance standards.

If you have a strong technical background, excellent communication skills, and a passion for coaching others, we would love to hear from you.

What You'll Do

Training & Development

• Conduct classroom, hands-on, and on-the-job training sessions for new and existing employees.
• Train team members on smartphone and smart device diagnostics, screening, troubleshooting, and repair processes.
• Provide instruction on Level 2 (L2) hardware repairs and refurbishment procedures.
• Educate employees on workflow processes, production standards, login/logout procedures, and internal systems usage.
• Simplify technical concepts for employees with varying levels of experience and technical knowledge.
• Evaluate trainee performance and provide constructive coaching, feedback, and development plans.

Documentation & Compliance

• Develop, maintain, and update training materials, SOPs, work instructions, and assessment tools.
• Maintain accurate training records and employee progress documentation.
• Ensure training programs meet company quality standards, audit requirements, and compliance expectations.
• Support audit readiness through proper documentation and process adherence.

Operational Support

• Partner with Operations, Quality Assurance, and Technical Support teams to ensure training aligns with current business needs.
• Assist technical support teams when needed.
• Continuously evaluate and improve training programs based on employee feedback, operational metrics, and business changes.
• Promote a culture of safety, accountability, quality, and continuous improvement.

Required Qualifications

• Strong experience repairing and refurbishing smartphones, tablets, laptops, or similar electronic devices.
• Hands-on experience with:
  • Device diagnostics and screening
  • Quality control and inspection processes
  • Level 2 (L2) hardware troubleshooting and repair
• Knowledge of ESD (Electrostatic Discharge) requirements and proper handling procedures.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to train, mentor, and motivate groups of employees.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to effectively communicate technical concepts to diverse audiences.

Preferred Qualifications

• Previous experience as a Trainer, Instructor, Team Lead, Supervisor, or Coach.
• Experience working in electronics refurbishment, repair centers, manufacturing, or production environments.
• Familiarity with audit processes, compliance requirements, and process documentation.
• Experience utilizing internal systems, databases, and operational software.
• Bilingual English/Spanish strongly preferred.

What We're Looking For

The ideal candidate is a people-focused leader who combines strong technical expertise with exceptional communication skills. You enjoy helping others learn, thrive in a fast-paced environment, and take pride in developing employees to reach their full potential.

You are organized, detail-oriented, adaptable, and committed to maintaining high standards of quality, compliance, and professionalism. Most importantly, you understand that investing in people is one of the most important drivers of operational success.

Why Join Us?

? Stable Monday-Friday Schedule
? Overtime Opportunities Available
? Growth and Advancement Potential
? Collaborative Team Environment
? Opportunity to Make a Direct Impact on Employee Success
? Work with Innovative Technology and Repair Processes

If you're ready to combine your technical expertise with your passion for training and development, apply today!

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