Customer Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking a Customer Service Representative to handle inbound and outbound calls. The primary responsibilities include assisting customers with account inquiries, setting up payment arrangements, and providing general support while ensuring adherence to company policies and compliance standards. In this role, you will maintain accurate records, meet performance goals, and deliver a positive customer experience in a fast-paced environment.


Key Responsibilities

• Handle inbound and outbound calls to assist customers with account inquiries.
• Set up payment arrangements and provide general support.
• Resolve issues efficiently while following company policies and compliance standards.
• Maintain accurate records and meet performance goals.

Qualifications

• Customer Service Background
• Strong verbal communication and active listening skills
• Ability to handle high call volumes in a fast-paced environment
• Basic computer proficiency and accurate data entry skills
• Problem-solving skills with attention to detail
• Professionalism, reliability, and the ability to remain calm under pressure
• Previous experience in a call center or customer service role is preferred
• Healthcare background or familiarity with medical billing, insurance, or healthcare-related accounts is a plus

Skills

• Strong verbal communication and active listening
• Basic computer proficiency and accurate data entry
• Problem-solving and attention to detail
• Professionalism and reliability

Additional Requirements


Work Schedule: Monday to Friday, 8 am to 5 pm


Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.