Sr. Engineering Manager

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Job Description

We are looking for a Senior Engineering Manager to lead our Pricing and Growth engineering team. You will manage a full-stack team of 10 to 12 engineers who build the systems that decide what families and caregivers pay, how we package and present our offerings, and how we measure what works. This is a growth role: your team's output is judged by its effect on conversion, revenue and retention.

The role has high visibility. You will work directly with senior executives, explain technical tradeoffs in business terms, and turn experiment results into decisions. You will also stay close to the code and the tech stack, so you can guide architecture and review technical work.

What You Will Do

• Lead a team of 10 to 12 full stack engineers responsible for pricing, packaging, promotions and growth experiences across our web and mobile products.
• Set the technical roadmap for pricing and growth with Product, Finance, Marketing and Data partners, and tie each priority to a measurable business outcome.
• Present strategy, progress and results to executives, including tradeoffs, risks and the expected return on engineering investment.
• Stay hands-on: review code and designs, help debug production issues, and contribute directly when the team needs it.
• Build and run an experimentation practice that includes A/B testing, feature flags, clear success metrics and guardrails, so the team can ship pricing changes quickly and read the results with confidence.
• Design and maintain the services that hold pricing rules, plans, discounts and promotions, and make sure they stay accurate, auditable and consistent with billing and payments systems.
• Partner with Finance and Compliance so pricing changes meet regulatory, tax and financial reporting requirements.
• Work with architects to break up legacy platform components and move core pricing capabilities to an event-driven architecture.
• Champion engineering best practices across the domain, including observability, testing, performance, scalability and security.
• Recruit, mentor and develop engineers, and build a team culture of ownership, collaboration and continuous improvement.
• Oversee on-call practices, SLAs and incident management to keep the platform resilient and available.

Qualifications

• 8+ years of professional software engineering experience.
• 3+ years leading engineering teams as an Engineering Manager or Team Lead, including experience managing a large team or multiple teams.
• A track record of delivering growth, pricing, monetization, subscription or checkout work in a consumer-facing product.
• Experience running experiments and using data to decide what to build next.
• Strong hands-on technical skills across the full stack, and enough familiarity with our stack to take part in design and code review. Experience with Java or Golang is required.
• Experience with AWS and microservices architecture is a plus.
• Working knowledge of billing and payment systems, and of payment security and compliance such as PCI-DSS, is a plus.
• Proven ability to communicate with executives and cross-functional leaders, and to explain technical decisions in terms of business impact.
• Experience delivering large-scale, consumer-facing systems in a fast-paced environment.
• A demonstrated ability to recruit, inspire and grow engineering talent.
• Location: Austin or Dallas Texas candidates are highly preferred; we are hybrid, MW&T in office

Additional Information

Company Overview: Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. 

Salary Range: $180,000 to $200,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
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