Associate Salesforce Product Owner

The Associate Salesforce Product Owner plays a key role within Jacobs’ Growth & Enablement Salesforce team by guiding the development and delivery of Salesforce solutions that support the Client Success Platform (CSP). In this position, you will combine technical problem solving skills with a strong understanding of business and sales processes to ensure the platform effectively meets organizational needs. This role offers meaningful opportunities for professional growth, including hands on exposure to platform architecture, continuous learning, and collaboration across teams to support a technology enabled sales ecosystem.

Location: Remote or Hybrid 2 days per week at any US based Jacobs office. A list of offices can be found here: [1]

Responsibilities:

• Product Ownership: Act as a primary point of contact for Salesforce-related enhancements and required system updates, overseeing the product lifecycle from ideation to deployment and maintenance.

• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, translating them into functional specifications for development.

• Backlog Management: In collaboration with CSP product owners, maintain and prioritize the product backlog, ensuring that development efforts align with business priorities and objectives.

• Solution Design: Work closely with developers and architects to design scalable and efficient Salesforce solutions that address business needs.

• Project Coordination: Coordinate with cross-functional teams, including sales, marketing, project delivery, and our functional partners, to ensure seamless integration of Salesforce solutions.

• User Training and Support: Provide training and support to end-users, ensuring they can effectively utilize Salesforce to perform their duties. Assist in the development of training materials and release notes, as needed.

• Performance Monitoring: Monitor the performance of CSP, identifying areas for improvement and implementing necessary changes.

• Compliance and Security: Ensure Salesforce solutions adhere to industry regulations, company policies, and best practices for data security and privacy.

• Continuous Improvement: Stay abreast of Salesforce updates and innovations, recommending and implementing improvements to enhance the platform's functionality.

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• Education: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.

• Experience: Minimum of 2 years of experience working with Salesforce or other similar products, preferably in product ownership or project management role.

• Technical Skills: Proficiency in Salesforce configuration, customization, and administration is highly desirable. Familiarity with Apex, Visualforce, and Lightning components, Agentforce is a plus.

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and translate them into effective Salesforce solutions.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels of the organization.Project Management: Proven experience in project management, with the ability to manage multiple projects simultaneously and meet deadlines.

• Collaboration: Ability to work collaboratively in a team environment, fostering strong relationships with peers and stakeholders.

• Adaptability: Flexibility to adapt to changing business needs and priorities, with a proactive approach to managing challenges.

Preferred:

• Certification: Salesforce certifications such as Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Agentforce Specialist are highly desirable.

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.