Clerical - Office Support

Job Description

Job Description

Overview

Join a compassionate healthcare environment as a Clerical Office Support specialist, where your excellent customer service and organizational skills will help create a positive experience for patients and staff alike. This role offers a supportive team atmosphere and opportunities to develop your administrative and healthcare-related skills in a clinical setting in the region.

Responsibilities

Greet and screen patients and visitors, determining their needs and addressing inquiries regarding visits, products, and account information

Answer phone calls, route calls to appropriate team members, and follow established voicemail protocols

Maintain a clean and welcoming front lobby area, restocking coffee and water supplies as needed

Input patient demographic information, complete registration forms, and ensure HIPAA compliance

Verify insurance coverage, scan insurance cards, and assist with referrals, specialist appointments, or hospital procedures as necessary

Prepare schedules daily, distribute appointment sheets, and confirm upcoming patient appointments through outbound calls

Check in patients, verify insurance and co-payments, and handle payments accurately, balancing daily receipts and credit card transactions

Ensure all paperwork, such as superbills and co-pay details, are completed prior to end of shift for the next day's appointments

Collaborate with co-workers and healthcare providers to ensure smooth communication and service delivery

Maintain a professional and organized work area, adhering to all policies and procedures including dress code, safety, and confidentiality standards

Required Skills

Exceptional customer service and communication skills

Basic computer proficiency with experience in data entry and scheduling

Strong organizational skills and attention to detail

Ability to handle multiple tasks simultaneously in a fast-paced environment

Professional demeanor and friendly voice, capable of working well under pressure

Basic typing speed of 45 WPM

Knowledge of HIPAA and confidentiality practices

Additional Skills & Requirements

High school diploma or equivalent required

6 months to 1 year of previous experience involving public contact or administrative tasks, preferably in healthcare

Experience with computer-based scheduling and insurance verification is preferred

Ability to work independently with minimal supervision

On-the-job training provided for approximately one month

Scheduled work hours following clinic policies; dependable and punctual attendance essential

Take the opportunity to contribute to a professional healthcare team while advancing your administrative career in a rewarding clinical setting. Apply today to become a vital part of the patient care experience.

About Us: All Medical Personnel streamlines hiring to get you back to the work you love. Established in 1990, our staffing business lines place locum tenens, travel nursing, allied health, and clinical laboratory professionals from coast-to-coast. We believe in focusing and uplifting the hiring process, with a deep understanding of the unique challenges you face. We are here to ensure each experience with us is simplified, elevated, and impactful, for you and your patient.

Please reference Job number: 300328