Assistant Store Manager (Ruie Road) - North Tonawanda, NY

Job Description

Job Description

Description:

Crosby’s is looking for a motivated and dependable Assistant Store Manager to help lead daily store operations. In this role, you’ll support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success. 

You’ll play a key role in supervising team members, maintaining high operational standards, and ensuring every customer has a great experience—every day, every time. 

What You’ll Do  

Customer Experience

· Deliver prompt, friendly, and professional service to every customer 

· Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards 

· Promote and assist customers with enrolling in My Crosby’s Rewards  

· Drive sales through suggestive selling and add-on recommendations 

· Handle customer concerns and resolve issues when the Team Leader is not present 

Store Operations

· Help oversee daily operations to ensure efficiency and profitability 

· Maintain store cleanliness, organization, and brand standards 

· Support merchandising, promotions, and inventory management 

· Ensure compliance with all food safety, tobacco, alcohol, and company regulations      

· Communicate effectively with team members and leadership 

Team Leadership

· Train, coach, and support store associates 

· Assist with scheduling and maintaining proper staffing levels 

· Provide feedback on employee performance and development 

· Foster a positive, respectful, and team-oriented work environment 

Financial & Administrative

· Assist with inventory control, audits, and reporting 

· Support accurate cash handling and daily bank deposits 

· Review timekeeping and assist with payroll processing 

· Report discrepancies and maintain accurate records 

Safety & Maintenance

· Help maintain a safe and secure store environment 

· Follow proper opening/closing procedures and cash security policies 

· Monitor equipment, cleanliness, and overall store conditions 

· Report maintenance or safety concerns promptly

* Benefits *

· Medical Insurance with Employer Contribution

· Voluntary Dental Insurance

· Life Insurance- Company Paid

· 401K & Paid Time Off

· Leadership Paid Training Program

· Career growth opportunities!

· Company Discounts

· Significant Fuel Discounts!

· Scholarship Opportunity and Tuition Reimbursement

· Employee Assistance Program- Company Paid

Minimum Qualifications

· 21 years of age

· High School Diploma or equivalent

· Able to work at least 40 hours/week, including weekends

· Experience Preferred

· Valid Driver’s license that meets company policy

· Reliable transportation for position requirements (e.g., meetings, daily banking, etc.)

· Serve Safe certified, preferred

· Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins

· Ability to clearly assess and validate customer identification

· Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.

· Tolerance of exposure to gasoline fumes and cleaning products. 

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development.) This position description is not intended to imply a contract of employment. Employment with Reid Group is "at-will." Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers' schedules and physical locations based on operational needs.