Infrastructure Technician

Description

Perform skilled infrastructure/structured cabling work in the installation service and maintenance repair and alteration of low voltage category cabling fiber optic cabling communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components cabinets pathway systems (cable tray) move equipment racks and related communications infrastructure materials.

Primary Roles & Responsibilities

Perform installation and service of low voltage category cabling fiber optic cabling communications cabling communication equipment and other various low voltage related systems such as Category 3 Category 5 Enhanced Category 5 Category 6 and Fiber Optic Structured Cable Distribution Systems.

Evaluate diagnose troubleshoot cabling infrastructure systems and perform repairs as necessary.

Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability.

Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.

Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions taking appropriate action and/or complying with OSHA regulations.

Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll work order progress & completion time and materials for client SLAs etc.

Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items as required.

Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.

Transport a variety of items (e.g. tools equipment supplies etc.) for the purpose of ensuring the availability of materials required at client site.

Attend meetings workshops training and seminars for the purpose of conveying and/or gathering information required to perform job functions.

Achieve performance targets established by leadership for applicable Key Performance Indicators.

Perform other duties as assigned by management.

Education/Experience Requirements

Associate degree or Certification in a technology services/technical discipline or equivalent work experience.

Minimum 2 years experience installing servicing and maintaining low voltage cable infrastructure systems such as Category 3 Category 5 Enhanced Category 5 Category 6 and Fiber Optic Structured Cable Distribution Systems.

Proven ability to install terminate & test low voltage cables & fiber optical cables to include twisted pair cable coax power limited tray cable stranded & solid conductor low voltage cable single mode & multi-mode fiber optical cables.

Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI Panduit Commscope Siemens Corning Leviton Ortronics AV Fiber Optic Paging etc).

Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom data security & wireless systems.

Working knowledge of industry standards including BICSI ANSI EIA/TIA and local and National Electric Code.

When required healthcare specific certifications and experience (examples: infectious control safety bloodborne pathogens certifications etc.)

Comprehension of publications pertaining to standard cabling for telecom data security & wireless systems practices engineering & Federal State & local safety standards.

Strong customer/client service orientation with effective communication and interpersonal skills including tact and diplomacy.

Mechanical aptitude with the ability to read blueprints architectural mechanical and electrical documents.

Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision punctual and present for work informing appropriate individuals when work will not be completed in agreed upon time frame.

Valid drivers license and ability to safely drive company vehicles.

Physical Requirements

Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.

Vision: Requires the ability to perceive the nature of objects by the eye.

Near Acuity: Clarity of vision at 20 inches or less.

Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.

Far Acuity: Clarity of vision at 20 feet or more.

Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.

Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.

Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.

Color Vision: Ability to identify colors.

Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.

Motor Coordination: While performing the duties of this job the incumbent is regularly required to sit; use hands to finger handle or feel objects tools or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop kneel crouch or bend.

Required Experience:

IC