Virtual Branch Support Analyst, Central Southeast Region

This position resides within the Virtual Branch Support department and is primarily responsible for providing daily remote support to retail branches. This role is accountable for reviewing sales, service, and financial transaction details conducted by the assigned branches throughout the day as well as provide leadership, support, and coaching when the Branch Manager is unavailable. This role is also responsible for the completion of ad-hoc centralized risk control activities based on business needs. The candidate must possess extensive knowledge of the branch banking environment and risk/control activities, excellent analysis and judgment skills, and strong organization and communication skills. Provide Real-time transactional support via communication tools for assigned branches. Remotely complete control reviews of key transactions that require supervisory oversight as defined by the business. Proactively advance the use of computer assisted assessment tools and techniques to increase efficiency of the quality control process. Provide performance feedback to Branch Manager as well as branch staff. Participate in the evaluation of the overall consistency/effectiveness of branch processes in quality control scope. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Strong organization and time management skills with the ability to produce quality work under time constraints. Strong computer acumen, including extensive knowledge of branch specific systems and Microsoft Office products. Bachelor’s/University degree or equivalent experience.

Consumer Sales Support ------------------------------------------------------ Full time ------------------------------------------------------ Primary Location Full Time Salary Range: $Citi offers competitive employee benefits, including: medical, dental & vision coverage; life, accident, and disability insurance; Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.